Summary
Overview
Work History
Education
Skills
Timeline
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Erika Western

Williamsburg,Virginia

Summary

Dedicated and enthusiastic customer service representative with 5+ years of experience interacting with and aiding patrons in the shopping and restaurant processes. Strong people skills with the ability to work efficiently and on my feet. Incredibly adaptable, driven, and quick to adjust to new environments.

Overview

6
6
years of professional experience

Work History

Server

Bonefish Grill Restaurants
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative / Bagger

DECA Commisary
01.2020 - 01.2023
  • Assisted veterans and their families in the purchasing process by provided feedback and recommendations on products and sales.
  • Bagged and loaded groceries into their vehicles.
  • Communicated and provided pleasant conversation to improve the shopping experience for the customers.
  • Aided in sidework including clearing carts from the parking lot and cleaning up registers.

Education

High school or equivalent -

Thomas Dale High School
Chester, VA
05.2022

Bachelor's - History

The College of William & Mary
Williamsburg, VA
12-2025

Skills

  • Customer Service
  • Problem Solving
  • Adaptability
  • Teamwork

Timeline

Server

Bonefish Grill Restaurants
10.2023 - Current

Customer Service Representative / Bagger

DECA Commisary
01.2020 - 01.2023

High school or equivalent -

Thomas Dale High School

Bachelor's - History

The College of William & Mary

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