Erika Williams
Morrilton,AR
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Caregiver
Home Instead
Conway , AR
01.2014 - Current
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Crew Member
Taco Bell
Morrilton, AR
12.2009 - 01.2025
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Informed customers about daily specials in an engaging manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Daycare Worker
First Start Learning Academy
Morrilton, AR
11.2013 - 01.2014
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Monitored children's play activities to ensure safety.
- Established good relationships with families through open communication about their child's progress.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Maintained accurate daily records of attendance and activities completed by each child.
Customer Service Representative
SYKES
Morrilton, AR
11.2010 - 08.2013
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Morrilton High School
Morrilton, AR05-2010
Some College (No Degree) - Nursing Education
UACCM
Morrilton, ARSkills
- Medication coordination
- Compassionate client care
- Documentation
- Compassionate communication
- Conflict resolution
- Account updating
- Quality assurance controls
- Computer proficiency
- Call center experience
- Friendly
- Hard working
Timeline
Caregiver
Home Instead
01.2014 - Current
Daycare Worker
First Start Learning Academy
11.2013 - 01.2014
Customer Service Representative
SYKES
11.2010 - 08.2013
Crew Member
Taco Bell
12.2009 - 01.2025
High School Diploma -
Morrilton High School
Some College (No Degree) - Nursing Education
UACCM