Erika Williams
Tavares, FL ,FL
Summary
Dynamic and detail-oriented professional with a proven track record at StayNantahala LLC, excelling in guest service and team leadership. Recognized for enhancing customer satisfaction through effective communication and organization. Skilled in managing high-volume reservations and training staff, ensuring a memorable experience for all guests.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Coordinator
The Palm Mansion
10.2025 - Current
- Lead onsite coordination for weddings and events, ensuring smooth execution
- Act as primary contact for vendors, clients, and staff during event days
- Manage event flow, logistics, and overall venue operations
- Complete incident reports and oversee event staff assignments
- Support community events and assist with venue calendar management
- Conduct venue tours and follow up with prospective clients
Banquet Coordinator
StayNantahala LLC
10.2022 - 11.2024
- Demonstrated ability to efficiently handle a high volume of reservation requests and inquiries from customers in a remote setting
- Excellent communication skills, both written and verbal, to provide exceptional customer service and ensure customer satisfaction with bookings
- Coordinated banquet logistics to ensure seamless event execution and client satisfaction.
- Managed vendor relationships, negotiating contracts to optimize costs while maintaining service standards.
- Oversaw setup and teardown of events, ensuring adherence to safety regulations and operational guidelines.
Front of House Manager
LakesEnd Cafe
10.2018 - 04.2022
- Directed daily operations, ensuring high service standards and customer satisfaction.
- Managed front-of-house staff, providing training and mentoring to enhance team performance.
- Developed and maintained positive relationships with customers, fostering loyalty and repeat business.
- Oversaw inventory management, ensuring timely restocking of supplies and minimizing waste.
- Coordinated events and special functions, enhancing guest experiences through meticulous planning.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Restaurant Worker
Lakes End Cafe
05.2017 - 10.2018
- Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Operated kitchen equipment and maintained cleanliness in food preparation areas.
- Assisted in training new staff on restaurant protocols and quality standards.
- Managed inventory levels, facilitating timely restocking of supplies and ingredients.
Education
Highschool Diploma -
Andrews Highschool
Andrews, NC05-2016
Skills
- Attention to Detail
- Guest Service
- Organization
- Work Ethic
- Communication
- Reliable
- Event planning
- Event setup and breakdown
- Time management
Certification
Serv Safe Food Manager
Timeline
Event Coordinator
The Palm Mansion
10.2025 - Current
Banquet Coordinator
StayNantahala LLC
10.2022 - 11.2024
Front of House Manager
LakesEnd Cafe
10.2018 - 04.2022
Restaurant Worker
Lakes End Cafe
05.2017 - 10.2018
Highschool Diploma -
Andrews Highschool