Erika Williams
Port Saint Joe,FL
Summary
Dedicated professional with extensive experience in administrative roles and customer service. Proven track record of enhancing guest experiences through effective communication and task management. Committed to contributing to a collaborative team while pursuing ongoing professional development.
Overview
2027
2027
years of professional experience
Work History
Guest Service Agent
Pristine Properties
Port Saint Joe, FL
2024 - Current
- Answered phones, assisting guests with reservations to enhance guest satisfaction.
- Input and manage work orders for maintenance and guest needs.
- Oversee incoming and outgoing mail daily.
- Communicated with guests to address questions and concerns, ensuring a positive property experience.
- Operate office equipment including copiers, fax machines, and scanners.
- Visit properties to conduct inventories and inspections.
- Communicate with property owners regarding property needs and guest concerns.
- Provided customer service support in fast-paced hospitality environment, fostering guest loyalty.
Patient Access/Registration Supervisor
Sacred Heart
Port Saint Joe, FL
2022 - 2023
- Supervised and evaluated work activities of 7 employees.
- Ensured the completion of educational training modules in a timely manner.
- Daily supervision of associates with registration process ensuring accuracy and timeliness.
- Met daily deadlines for reports.
- Assisted with case management accounts at 3 other facilities.
- Commuted to other sites to supervise when there are staff shortages.
- Collaborated with other department managers to ensure patients are taken care of.
- Answered billing and insurance inquiries from patients.
Patient Registration Representative
Sacred Heart
Port Saint Joe, FL
2014 - 2021
- Completed Emergency Room care patient and Outpatient care registration.
- Collected and entered all necessary demographics, clinical, billing, and insurance from patients or responsible party.
- Answered and directed phone calls to appropriate department.
- Assisted patients via Emergency Medical Services (EMS) registration.
- Explained and processed forms for patients before obtaining signatures.
- Made sure all documents are properly signed and witnessed as required.
- Provided billing and coding services.
- Offered On-going communication with clinical staff on patient status.
Family Support Worker
Gulf County Health Department
Port Saint Joe, FL
2013 - 2014
- Enrolled qualified individuals in Affordable Health Care.
- Explained importance of health care benefit plans.
- Clarified differences and similarities in different health care plans.
- Enrolled children in Medicaid, health insurance, and Healthy Kids.
- Advised clients of the importance of the Affordable Health Care Act.
- Joined forces with local community agencies to advertise the Affordable Health Care Act.
OPS Health Support Technician
Gulf County Health Department
Port Saint Joe, FL
2011 - 2013
- Input patient data information.
- Finalized patient charts to include medication sheets.
- Retrieved and filed patient charts.
- Prepared patient discharge information.
- Conducted vital signs; strep and flu screenings, collected UA cultures.
- Responded to record requests for doctors and nurses.
- Requested lab results from providers.
- Maintained and inventoried over 1M in medical supplies and sample medications.
- Prepared 340-B Plan orders for local pharmacies.
- Researched and prepared other referrals to different providers.
Education
High School Diploma -
Port St. Joe High School
Port Saint Joe, FLSkills
- Customer Relations
- Task/Time Management
- Communication Skills
- Data Entry
- Record Keeping
- Performed Presentations
- ICD-10
- Medical Coding
- CPT Codes
- Ability to be Adaptable
- Documentation/Tracking
- Confidentiality Procedures
Timeline
Guest Service Agent
Pristine Properties
2024 - Current
Patient Access/Registration Supervisor
Sacred Heart
2022 - 2023
Patient Registration Representative
Sacred Heart
2014 - 2021
Family Support Worker
Gulf County Health Department
2013 - 2014
OPS Health Support Technician
Gulf County Health Department
2011 - 2013
High School Diploma -
Port St. Joe High School