Erika Wilson
Sonora,KY
Summary
Versatile operations leader with a strong foundation in restaurant management, legal document handling, and claims processing. Recognized for information verification, multitasking, and document control. Focused on accurate work, efficient workflows, and dependable service outcomes.
Overview
17
17
years of professional experience
Work History
Claims Specialist
Morley Companies
06.2026 - Current
- Reviewed incoming claims documentation for completeness, accuracy, and compliance with client requirements
- Processed routine claims updates in case management systems while maintaining detailed status records
- Communicated with claimants and internal teams to gather missing information and resolve routine inquiries
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
General Manager
Burger King
08.2019 - 09.2020
- Collaborated with district leadership on performance goals, process improvements, and store-level execution.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Cracker Barrel
05.2010 - 09.2019
- Directed restaurant and retail operations, balancing guest satisfaction, staffing, and daily service execution.
- Managed scheduling, labor controls, and shift coverage to maintain efficient front-of-house and back-of-house operations.
- Oversaw hiring, onboarding, and coaching for associates, strengthening service consistency and team performance.
- Analyzed sales, expenses, and profit trends to guide operational decisions and business planning.
- Resolved guest concerns promptly, protecting brand standards and supporting repeat business.
Paralegal Specialist
US Army Reserve
09.2009 - 09.2017
- Managed legal case files, ensuring accurate organization of military justice and administrative records.
- Drafted correspondence, memoranda, and legal forms supporting command and staff actions.
- Maintained confidentiality of sensitive records while handling privileged legal information.
Education
High School Diploma -
John Hardin High School
Elizabethtown, KYSkills
- Verbal communication
- Medical Claims
- Documentation review
- Critical thinking
- Multitasking Abilities
- Information verification
- Task prioritization
- Document control
Timeline
Claims Specialist
Morley Companies
06.2026 - Current
General Manager
Burger King
08.2019 - 09.2020
General Manager
Cracker Barrel
05.2010 - 09.2019
Paralegal Specialist
US Army Reserve
09.2009 - 09.2017
High School Diploma -
John Hardin High School