Erika Zuniga
Dallas,TX
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Server
Omni hotel
Dallas, TX
04.2016 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Server
Westin Hotel
Irving, TX
02.2022 - 08.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Maintained records of transactions made during shift as required by law or company policy.
Server
Hilton Hotels Corporation
Dallas, TX
06.2009 - 03.2016
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
Skills
- Food inspection
- Food Running
- Table Setting
- Supply Restocking
- Table Bussing
- Beverage Preparation
- Order Management
- Safe Food Handling
- Buffet setup and takedown
- Guest Relations Management
Timeline
Server
Westin Hotel
02.2022 - 08.2022
Server
Omni hotel
04.2016 - Current
Server
Hilton Hotels Corporation
06.2009 - 03.2016
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