Erika Zuppa
Brooklyn,NY
Summary
I'm a kind, creative, confident and adaptable professional with a quick-learning ability and a talent for adjusting to new environments. I'm skilled in acquiring new knowledge and applying it effectively. Very passionate about continuous learning and opportunities for growth. I have several years of experience delivering friendly, prompt service to customers confident and customer forward service, greeting guests with a genuine care, building rapport and bringing a truly enjoyable dining experience.
I'm also a freelance creative, model and dj, passionate about art, music and fashion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Wine Specialist - Server
Spes - D'Antan Vino Naturale e Cucina
New York, New York
05.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Demonstrated knowledge of wines by origin, type, vintage, flavor profile and pairings with food items on the menu.
- Provided excellent customer service at all times by anticipating guest needs before being asked or required.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Processed payments from customers using POS systems.
- Upheld high standards of sanitation in accordance with health department regulations.
AU PAIR
Cultural Care Au Pair- New York
Brooklyn, New York
09.2022 - 08.2024
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Planned educational activities such as crafts, games and outings that promoted physical activity.
- Engaged in educational activities like reading and crafts to encourage learning and creativity.
- Supported household operations by completing laundry, cooking meals and performing light cleaning.
- Employed positive guidance strategies to encourage children and improve behavior.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Counter Server
FocaFoca
Brookyln, New York
09.2023 - 05.2024
- Provided exceptional customer service by responding to customer inquiries promptly and professionally.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Processed payments using credit cards, debit cards, and cash.
- Greeted customers in a friendly and professional manner, providing excellent customer service.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Created food displays according to established standards and replaced dated products with fresh.
Catering Manager
Gavi'
Adelfia, Bari, Italy
10.2021 - 08.2022
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Prepared detailed event reports, analyzing performance and identifying opportunities for improvement.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
Luxury Wedding Server
Plenilunio Alla Fortezza
Polignano A Mare, Bari, Italy
05.2021 - 08.2022
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Responded promptly to guest inquiries or requests in an efficient and friendly manner.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Organized seating arrangements for guests.
- Provided exceptional service to high volume of daily customers.
Education
Credit Course - Motion Graphics
Fashion Institute of Technology
New York, NY06-2024
Credit Course - Sewing
Fashion Institute of Technology
New York, NY05-2024
High School Diploma -
Polo Liceale Fiore Sylos
Terlizzi06-2021
High School Diploma -
Beijing Vocational High School
Beijing02-2020
Skills
- Multitasking and organization
- Professional appearance
- Team member support
- Food inspection
- Dining area maintenance
- Foreign language proficiency
- Guest engagement
- Food safety practices
- Exceptional customer service
- Excellent customer service
- Wine sales experience
- Client communication
- Giving constructive feedback
- Strong communication skills
Certification
- Certification of completing International Exchange Student Experience in Beijing China, 2019/2020
- Certification of completing International Exchange Au Pair Program in Brooklyn, New York 2022/2024
Languages
Fluent in Italian and English, intermediate level French, Chinese Mandarin, Spanish, beginner German
Timeline
Food and Wine Specialist - Server
Spes - D'Antan Vino Naturale e Cucina
05.2024 - Current
Counter Server
FocaFoca
09.2023 - 05.2024
AU PAIR
Cultural Care Au Pair- New York
09.2022 - 08.2024
Catering Manager
Gavi'
10.2021 - 08.2022
Luxury Wedding Server
Plenilunio Alla Fortezza
05.2021 - 08.2022
Credit Course - Motion Graphics
Fashion Institute of Technology
Credit Course - Sewing
Fashion Institute of Technology
High School Diploma -
Polo Liceale Fiore Sylos
High School Diploma -
Beijing Vocational High School
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