Summary
Overview
Work History
Education
Skills
Training
References
Certification
Organizationsjoined
Emailaddress
Languages
Timeline
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ERIKA GAYLE LIPANA - DOROSAN

Torrington,Wyoming

Summary

Professional with a strong background in clinical product implementation and customer education. Delivered smooth initiation during go-live and long-term satisfaction through personalized support. Offered latest customer training information, sharing innovations, and new product features.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Application Specialist - CLINICAL

bioMérieux Philippines Corporation
Bonifacio Global City, Taguig City, Philippines
12.2020 - 04.2024
  • Delivered comprehensive training on microbiological, immunological, and molecular techniques to laboratory scientists at different hospital accounts/customers utilizing a variety of bioMerieux instrument and reagent platforms adhering to global standards.
  • Provided technical support for end-users of software applications.
  • Utilized Salesforce CRM 360 for customer support, and troubleshooting both remote and on-site.
  • Provided exceptional customer support skills to promote sales growth through medical education engagement.
  • Identified areas where automation can be used to reduce manual workloads.
  • Configured application settings according to user specifications.

Instructor, School of Medical Technology

Centro Escolar University, Manila
Mendiola, Manila, Philippines
06.2013 - 01.2022
  • Conducted theoretical and laboratory training in Microbiology, Hematology, Clinical Microscopy, Immunology, Molecular Biology and Serology, and Clinical Chemistry for Medical Technology students.
  • Planned laboratory experiments that would reinforce concepts taught during lectures or seminars.
  • Collaborated with other educators to develop innovative approaches to instruction.
  • Provided feedback on student assignments such as essays, research papers or lab reports.
  • Assessed student progress through tests and quizzes in order to evaluate understanding of course material.

Biosafety and Biosecurity Specialist

Black and Veatch Special Projects Corp./ Global Medical Technologies
Alabang, Muntinlupa City, Philippines
10.2018 - 01.2020
  • Provided and enhanced biosafety and biosecurity culture by conducting extensive training programs for PhDA's Animal Disease Diagnostic Laboratory Networks.
  • Conducted comprehensive training at ADDL focused on diagnostics laboratory techniques, covering equipment operation/maintenance and biosafe/biosecurity measures for clinical/molecular testing.
  • Assisted in ensuring compliance with international biosafety standards for PhDA's animal diagnostic laboratories through conducting lab assessments, preparing gap-assessment reports, and assessing potential improvements.
  • Implemented process improvements to increase efficiency and reduce costs.

Faculty/ Instructor, College of Medical Technology

Our Lady of Fatima University (Valenzuela & Antipolo)
Marcos Highway, Marulas, Valenzuela City, Philippines
06.2012 - 05.2013
  • Provided comprehensive instruction in the principles and techniques of Microbiology, Hematology, Clinical Microscopy, Immunology, Molecular Biology, and Serology as part of laboratory training for Medical Technology students.
  • Submitted periodic reports outlining progress made toward achieving departmental objectives.
  • Planned and prepared course syllabi, lesson plans, lectures, and activities to facilitate student learning.
  • Conducted assessments to evaluate student performance and progress.

Supervising Medical Technologist

Victor R. Potenciano Medical Center
Mandaluyong City, Philippines
09.2011 - 05.2012
  • Monitored inventory levels of laboratory supplies and reagents, ensuring availability for testing needs.
  • Maintained strict adherence to quality control and quality assurance protocols to guarantee the accuracy and reliability of laboratory results.
  • Conducted comprehensive clinical laboratory testing in hematology, chemistry, microbiology, and transfusion medicine to ensure accurate patient diagnosis.
  • Assessed equipment regularly by conducting instrument function inspections and calibrations.
  • Supported quality control processes by monitoring activities and reporting.
  • Trained, coached and oversaw daily work of medical lab technicians.

Officer In Charge, Microbiology

Victor R. Potenciano Medical Center
Mandaluyong City, Philippines
04.2010 - 10.2011
  • Performed phlebotomy and conducted clinical laboratory tests, including isolation and identification of microorganisms, antibiotic susceptibility testing, and quality control for accurate and precise examinations.
  • Supervised subordinate medical technologists and externs in various microbiological procedures

Senior Medical Technologist

Victor R. Potenciano Medical Center
Mandaluyong City, Philippines
05.2010 - 09.2011
  • Prepared detailed reports summarizing findings from experiments conducted within the laboratory.
  • Reviewed test results to confirm accuracy and diagnosed causes behind irregular findings.
  • Planned and carried out regular maintenance on equipment by following procedures and manufacturers' guidelines.
  • Coordinated laboratory changes such as updating testing protocols and optimizing workflow.
  • Evaluated new products or instrumentation for use in the clinical laboratory setting.
  • Supervised and trained junior medical technologists on laboratory techniques and equipment usage.
  • Participated in external proficiency testing programs as required by regulatory agencies.
  • Maintained a safe, clean working environment by adhering to safety policies and procedures.
  • Monitored inventory levels for reagents and supplies used in the lab and placed orders when necessary.
  • Conducted quality control analysis of test results to ensure accuracy and reliability of data.

Junior Medical Technologist

Victor R. Potenciano Medical Center
Mandaluyong City, Philippines
10.2007 - 05.2010
  • Calibrated laboratory instruments and prepared reagents according to established protocols.
  • Performed laboratory tests such as hematology, urinalysis, coagulation and chemistry to detect abnormal conditions in patients.
  • Evaluated body fluids and tissue samples to document findings such as normal or abnormal results.
  • Managed multiple assignments simultaneously while meeting tight deadlines.
  • Ensured compliance with all regulatory standards including HIPAA, OSHA and CLIA requirements.
  • Conducted quality control procedures to ensure accuracy of testing equipment.
  • Calibrated and maintained laboratory equipment, troubleshooting technical issues to minimize downtime.
  • Adhered to all safety protocols, including the handling and disposal of hazardous materials, to maintain a safe working environment.

Education

Master of Science in Medical Technology (units) -

University of Santo Tomas
Manila, Manila
01.2021

Bachelor of Science in Medical Technology -

Centro Escolar University
Manila, Manila
01.2006

Skills

  • Technical Documentation
  • Customer Education
  • Product configuration
  • Technical Support
  • End-user support
  • User Training
  • Sterilization techniques
  • Training and mentoring
  • Flow Cytometry
  • Equipment Troubleshooting
  • Instrument Calibration
  • Sample Preparation
  • Specimen Preparation
  • Clinical chemistry
  • Laboratory safety procedures
  • Laboratory Information Systems
  • Culture Maintenance
  • Specimen Processing
  • Preventive Maintenance
  • Quality Control
  • Specimen Collection

Training

  • BAC 104 - VITEK MS & VITEK MS PRIME (AS) Training, bioMérieux Shanghai Co. Ltd., Shanghai, China, 11/13/23, 11/17/23
  • MDW02 MYLA (AS) Training (ONLINE), Online, 11/06/23, 11/10/23
  • BAC27-E VITEK 2 Systems 9.0 x (AS) Training, bioMérieux Shanghai Co. Ltd., Shanghai, China, 08/14/23, 08/22/23
  • ASEAN Service Excellence Workshop, bioMérieux Thailand, Ltd., Bangkok, Thailand, 08/07/23, 08/08/23
  • MAESTRIA Value Based Training - Train-the-Trainer (ONLINE), Online, 04/11/23, 04/11/23
  • Online Training for the Laboratory Diagnosis of Medically Important Fungi, Department of Microbiology, Research Institute for Tropical Medicine, 11/09/22, 11/11/22
  • BacT/ALERT 3D Applications Training (ONLINE), Online, 10/04/22, 10/06/22
  • VIDAS Family AS-SE Coaching Session (ONLINE), Online, 07/26/21, 07/27/21
  • World Sepsis Congress 2021 - Advancing Prevention, Survival, and Survivorship of Sepsis and COVID-19 (ONLINE), Online, 04/21/21, 04/22/21
  • FilmArray Applications Training (ONLINE), Online, 03/15/21, 03/18/21
  • 3rd Annual BRAP Convention and 1st BRAP International Forum "Shipping Infectious Substance and Diagnostic Specimen Workshop", The Mansion, Iloilo City, 07/16/19, 07/17/19
  • 8th Research Institute for Tropical Medicine Laboratory Postgraduate Conference on the Diagnosis of Infectious Diseases (RITM LabCon 2018), The Bellevue Manila, 03/15/18, 03/16/18
  • 24th Fr. Lorenzo Rodriguez. OP Memorial Lecture: Changes, Challenges and Successes in the Practice of Health Allied Professionals, University of Santo Tomas, 02/13/18, 02/13/18
  • School of Pharmacy Faculty Development Seminar, Centro Escolar University, Manila, 02/09/15, 02/09/15
  • Philippines Association of Medical Technologists 47th Annual Convention "A Distinguished Past…. The Legacy Continues: Sustaining Excellence in Medical Laboratory Practice", Philippine International Convention Center, 12/01/14, 12/03/14
  • The Philippine Association of Schools of Medical Technology and Public Health, Inc. "Retooling Medical Technology Educators", Far Eastern University- Nicanor Reyes Medical Foundation, 10/23/13, 10/23/13
  • Philippines Association of Medical Technologists 47th Annual Convention "Unfolding Opportunities through Technology Innovations", Manila Hotel, 11/30/11, 12/02/11
  • Direct Sputum Smear Microscopy Training and Seminar, Quezon Institute, 03/07/11, 03/11/11
  • Philippines Hospital Infection Control Society 16th Annual Convention "Infection Control Matrix: Forward Directions in the Setting of Diversity and Adversity", Century Park Hotel, 05/27/10, 05/28/10
  • Philippine Association of Medical Technologists 45th Annual Convention "Medical Technologists: On a Higher Leap Amidst Global Challenges", Manila Hotel, 11/25/09, 11/27/09
  • Medical Technology Intern, Veterans Memorial Medical Center, Mindanao Avenue, Quezon City, Quezon City, 2005, 2006

References

  • Mr. Jose Bernardo Pacheco II, Sr. Director and General Manager, bioMérieux Philippines Corporation - ASEAN East, Bonifacio Global City, Taguig City, Philippines, josebernardoii.pacheco@biomerieux.com, +639171200053
  • Ms. Aleah Behrens - Go, Application Specialist Manager, bioMérieux Philippines Corporation - ASEAN East, Bonifacio Global City, Taguig City, Philippines, aleah.behrens@biomerieux.com, (+63) 917-7087986
  • Mr. Ryan Valero, Key Account Manager - South NCR, bioMérieux Philippines Corporation - ASEAN East, Bonifacio Global City, Taguig City, Philippines, ryan.valero@biomerieux.com, (+63) 917-7007056
  • Dr. Ma. Cristina Liwanag, Associate Professor, Centro Escolar University, Mendiola Manila, Mendiola, Manila, Manila, mliwanag@ceu.edu.ph, (+632) 735-6861
  • Ms. Catherine Calzado- Dacasin, Science Research Analyst Virology Department, Research Institute for Tropical Medicine, DOH Compound, Filinvest Corporate City, Alabang, Muntinlupa City, (+632) 807-2628
  • Mr. Angelo dela Tonga, Microbiologist Laboratory Manager, National Institutes of Health, Institute of Molecular Biology and Biotechnology, University of the Philippines- Manila, (+63) 919-0084030

Certification

Philippine Medical Technology Board Examination Passer

Organizationsjoined

  • Philippine Red Cross Member, 2002-2003
  • Junior Editor, The Rose and the Leaf, 2004-2005
  • Senior Editor, The Rose and the Leaf, 2005-2006

Emailaddress

egmlipana@ceu.edu.ph; erikayayie@gmail.com

Languages

English
Upper Intermediate (B2)
B2

Timeline

Application Specialist - CLINICAL

bioMérieux Philippines Corporation
12.2020 - 04.2024

Biosafety and Biosecurity Specialist

Black and Veatch Special Projects Corp./ Global Medical Technologies
10.2018 - 01.2020

Instructor, School of Medical Technology

Centro Escolar University, Manila
06.2013 - 01.2022

Faculty/ Instructor, College of Medical Technology

Our Lady of Fatima University (Valenzuela & Antipolo)
06.2012 - 05.2013

Supervising Medical Technologist

Victor R. Potenciano Medical Center
09.2011 - 05.2012

Senior Medical Technologist

Victor R. Potenciano Medical Center
05.2010 - 09.2011

Officer In Charge, Microbiology

Victor R. Potenciano Medical Center
04.2010 - 10.2011

Junior Medical Technologist

Victor R. Potenciano Medical Center
10.2007 - 05.2010

Master of Science in Medical Technology (units) -

University of Santo Tomas

Bachelor of Science in Medical Technology -

Centro Escolar University

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ERIKA GAYLE LIPANA - DOROSAN