Jessica McBrady

Provide expert-level support for Oracle Cerner clinical applications, ensuring optimal functionality and user satisfaction.

• Serve as Subject Matter Expert (SME) for key modules, including FirstNet, Dynamic Documentation, Mpages, and IView.
• Support Ambulatory PowerChart and Firstnet troubleshooting issues, and optimizing workflows,
• Lead and coordinate multiple complex clinical IT projects, including new module implementations, workflow enhancements, and system upgrades.
• Provide on-call support and assist with help desk coverage, responding to user tickets, resolving urgent issues, and escalating when necessary.
• Collaborate with clinical and technical teams to improve system usability, patient safety, and overall care delivery.
• Delivered high-quality results under tight deadlines, consistently meeting project milestones.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.