Erikah Flie
Memphis,TN
Summary
Proactive, goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick capacity to learn and implement new skills. Focused on driving team success and contributing to organizational growth through effective collaboration and strategic initiatives.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Associate
The Home Depot Inc
09.2025 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained accurate inventory levels through regular stock assessments and replenishment.
- Trained new associates on sales techniques and company policies to ensure team success.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Collaborated with management to identify areas for improvement in store operations and workflow efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Crew Member
McDonald's
01.2024 - 08.2025
- Delivered prompt, friendly customer service
- Helped improve survey engagement.
- Assisted with maintaining cleanliness in accordance to company standards.
- Contributed to exceeding standards in all internal quality checks.
- Helped over 95% of customers find something to order, including those with dietary restrictions and allergies.
- Accurately operated cash register to process customer payments.
- 40 hours per week
Material Handler
Denso Manufacturing
11.2021 - 03.2024
- Maintained cleanliness and organization of workspaces to enhance safety compliance.
- Assisted in training new personnel on material handling procedures and safety protocols.
- Collaborated with team members to streamline production workflows and improve efficiency.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- 40 hours per week
Customer Service Associate
Walmart
08.2022 - 02.2024
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed inventory levels, ensuring product availability and accurate stock records
- Assisted in maintaining store appearance, aligning with corporate standards and promotions.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Leader
Mapco
03.2019 - 08.2022
- Greeted and served 50+ customers a day in order to ensure all needs were met and strengthen company rapport
- Resolved escalated customer issues effectively, maintaining a positive brand reputation in the community.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Took cash and credit card payments via phone, in person, and through email.
- Developed successful strategies to upsell products and services, contributing to revenue growth and improved profitability.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
Leader
The Collective Blueprint
04.2019 - 07.2019
- Engage and collaborate with colleagues in professional development activities, including seminars, discussion groups, workshops, and individual and group reflections, in order to gain career readiness skills
- Researched information on careers to educate leaders on different pathways
- Completed school administrations to enter higher education
- Develop team building, communication, and leadership skills in order to be successful in a career
Material Handler
Xpo Logistics
06.2018 - 01.2019
- Managed quantity of orders to reach production of 100 boxes per hour
- Counted merchandise to ensure correct inventory
- Shipped and verified packages in a timely manner so customers can receive purchases within 1 week
- 40 hours per week
Education
High School Diploma -
Fairley High School
05.2017
Skills
- Shipping & Receiving
- Computer skills
- Research
- Guest services
- Warehouse Experience
- Organizational skills
- Cash handling
- Security
- Order Picking
- Leadership
- Materials Handling
- Customer service
- Communication skills
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Product sales
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
Certification
Driver's License
Reach Truck
Sit Down Forklift
BallyMore Electric Ladder
Electric Jack
Forklift Spotter
Timeline
Sales Associate
The Home Depot Inc
09.2025 - Current
Crew Member
McDonald's
01.2024 - 08.2025
Customer Service Associate
Walmart
08.2022 - 02.2024
Material Handler
Denso Manufacturing
11.2021 - 03.2024
Leader
The Collective Blueprint
04.2019 - 07.2019
Customer Service Leader
Mapco
03.2019 - 08.2022
Material Handler
Xpo Logistics
06.2018 - 01.2019
High School Diploma -
Fairley High School