Erikah Tringes
Uniontown,PA
Summary
Customer Experience Professional with over 10 years of delivering outstanding inbound support and coordinating account solutions. Demonstrates composure in high-volume environments, leveraging strong administrative skills and customer database software expertise to ensure every caller feels valued.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Retention Specialist
Breezeline
05.2019 - Current
- Delivered a high-quality, customer-first experience during every inbound interaction, successfully guiding callers through account solutions across internet, television, voice, and mobile services.
- Maintained composure and efficiency in high-volume environments, quickly routing and handling inquiries with professionalism and clear communication.
- Provided peer mentorship and coaching to newly hired agents, sharing best practices in communication, active listening, and rapport-building.
- Accurately managed account details, processed payments, coordinated service adjustments, and maintained meticulous data tracking using internal customer management systems.
Elite Early Warning Representative
Citibank
10.2016 - 05.2019
- Delivered supportive, frictionless experiences during high-stakes interactions, ensuring procedural accuracy and client trust.
- Handled sensitive inbound communications with precision and discretion to resolve complex client inquiries, enhancing client satisfaction.
- Maintained up-to-date knowledge of policies to ensure compliance while preserving positive customer experiences.
Credit Analyst
Citibank
02.2016 - 10.2016
- Analyzed credit reports to assess borrower creditworthiness and risk.
- Collaborated with cross-functional teams to evaluate loan applications and underwriting criteria.
- Conducted financial analysis using proprietary Citibank tools and software systems.
- Reviewed detailed account information and collaborated with internal departments to expedite client resolutions.
- Ensured administrative accuracy and timely follow-through while coordinating cross-functionally for account requests.
Education
Diploma -
Albert Gallatin Senior High School
Uniontown, PA 08.2007 - 01.2011
Skills
- Customer Database Software
- Account Management
- Data Accuracy
- Inbound Call Management
- Call Queue Management
- Telecommunication Skills
- Professional De-escalation
- Clear communication
- Active Listening
- Empathy problem solving
- Rapport Building
- Customer Engagement
- Virtual Communication
Core Competencies
Active Listening, Rapport Building, High-Touch Service, Inbound Call Management, Empathy-Driven Problem Solving, Professional Phone Presence, Multi-Line Handling, Professional De-escalation, Clear Verbal & Written Communication, Customer Database Software, Administrative Support, Data Accuracy, Remote Work Productivity & Dependability
Timeline
Retention Specialist
Breezeline
05.2019 - Current
Elite Early Warning Representative
Citibank
10.2016 - 05.2019
Credit Analyst
Citibank
02.2016 - 10.2016
Diploma -
Albert Gallatin Senior High School
08.2007 - 01.2011