Erika Hann
Federal Way,WA
Summary
Talented Sales Manager with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive business partnerships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Overview
8
8
years of professional experience
Work History
Field Sales Manager
Samsung Electronics of America
Seattle, WA
09.2021 - Current
- Expanded new business, implementing effective networking strategies.
- Completed regular reports highlighting competitive intelligence, insights and challenges to consistently improve sales abilities and results.
- Organized special events at retail locations to engage customers, demonstrate products and boost sales.
- Educated store personnel about program changes, new processes and current product information.
- Coached, developed and motivated team to achieve revenue goals.
- Conducted market research and reported on competitors.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Reviewed operational records and reports to project sales and determine profitability.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
Field Market Representative
Qualcomm, Creative Channel Services, LLC
Seattle, WA
11.2019 - 04.2021
- Lead northwest Qualcomm team with trainings on customer service skills, sales execution and building business partnerships.
- Improved sales goal execution by training Best Buy and Verizon accounts.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Negotiated deals with retailers to increase products' exposure to consumers by gaining prominent display visibility and appeal.
- Surpassed annual quota by 40%
- Established and serviced 40 accounts in assigned territory.
Assistant Service Manager
Burien Toyota
Burien, WA
10.2019 - 12.2019
- Collaborated with customers to offer solutions to service needs.
- Managed service department budget and investigated and resolved discrepancies.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Hired, trained and developed service department staff to drive performance.
Solutions Specialist
Verizon
Federal Way, WA
02.2019 - 10.2019
- Drove sales of cellular and ecosystem products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Stayed up to date on store promotions, payment policies and security practices.
- Communicated with customers about insurance offerings, including policies, restrictions and refund policies.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Coordinated with customer managers to develop and execute business plans.
Samsung Experience Consultant
2020 Companies
Tukwila, WA
04.2018 - 01.2019
- Maximizing sales within Best Buy by building relationships and knowledge with workers.
- Troubleshooting device problems and assisting customers with getting to know their new devices.
- Kept demonstration working space organized, clean and hygienic at all times.
- Explained Samsung product features and enlightened customers on benefits.
- Comfortably spoke to large groups of people regarding product.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Microsoft Mixed Reality Representative
Actionlink
Tukwila, WA
10.2017 - 04.2018
- Presenting the newly released (WMR) Windows Mixed Reality to customers at the Tukwila Best Buy store.
- Provided information to customers interested in VR products.
- Comfortably spoke to large groups of people regarding product.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
Software Entertainment Sales
Fry's Electronics
Renton, WA
09.2016 - 04.2018
- Sales in video game accessories, consoles and software.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Acted as initial contact in addressing customer concerns.
- Offered product and service consultations and employed upselling techniques.
Education
Some College (No Degree) - Music Theory And Composition
Highline Community College
Des Moines, WAHigh School Diploma -
Spanaway Lake High School
Spanaway, WA06.2012
Skills
- Training & Development
- Microsoft Office
- Excel
- Data management
- Go-To Market Strategist
- Supervision
- Event planning and execution
- Market research and analysis
- Interdepartmental Collaboration
- Client account management
- Business Partnership
- Presentations and Public Speaking
- Performance Evaluations
- Community Involvement
- Event Planning
- Data Analytics
Interests
Seattle, WA - Lynnwood, WA - Federal Way, WA
Awards
Top Revenue Performance - Samsung Electronics 2019
Q3 MVP - Samsung Electronics 2022
#1 Elite Performance - Q4 2023
#1 Promo Mention Rate - Q1 2024
Timeline
Field Sales Manager
Samsung Electronics of America
09.2021 - Current
Field Market Representative
Qualcomm, Creative Channel Services, LLC
11.2019 - 04.2021
Assistant Service Manager
Burien Toyota
10.2019 - 12.2019
Solutions Specialist
Verizon
02.2019 - 10.2019
Samsung Experience Consultant
2020 Companies
04.2018 - 01.2019
Microsoft Mixed Reality Representative
Actionlink
10.2017 - 04.2018
Software Entertainment Sales
Fry's Electronics
09.2016 - 04.2018
Some College (No Degree) - Music Theory And Composition
Highline Community College
High School Diploma -
Spanaway Lake High School
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