Tanja Lonac
Senior Manager Supply Chain/Procurement & Logistics
Wylie,TX
Summary
Supply Chain/Procurement & Logistics Manager with over 18 years of experience with Samsung Electronics handling end-to-end processes including purchasing, planning, scheduling, inventory control, account management, logistics, process improvement and business development.
Successful in managing Purchasing/Supply Chain Operations and projects while contributing to revenue of over $500M in part sales yearly.
Overview
13
13
years of professional experience
Work History
Senior Manager, Global Supply Chain & Procurement
Samsung Electronics Of America
03.2023 - 10.2024
- Managed Order Management and Procurement teams while overseeing $100M in open Purchase Orders to the customer and $172M of Open orders from Samsung's Authorized Service Centers.
- Identified improvement changes and cost savings plans to increase company savings
- Improved Vendor and customer relationships
- Identify improvements to increase OTD rate for authorized service centers
- Provide guidance and solutions for Order Management and Procurement
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Review customer contracts with Leaders and provide recommendations to benefit Samsung and customer
- Hold monthly meetings to create business plans and workshops to drive successful business.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Increased customer satisfaction with improving Samsung deliveries and seamless communication.
- Organized and developed strategies for Samsung Service device launch
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Reduced aging and excess inventory and added new customers that increased part sales by $175M per year.
Supply Chain Manager
Samsung Electronics Of America
02.2015 - 03.2023
- Created processes and strategy to expand BBY stores to improve Samsung repair coverage
- Managed Order Management team to achieve over $400M in part sales
- Created and implemented comprehensive supply chain management strategies.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with internal teams and external customers.
- Identify issues and provide solutions to Operation teams
- Demonstrated leadership skills in managing projects from concept to completion.
- Monitored supplier performance for compliance with contract terms and quality standards
Order Management Specialist
Samsung Electronics Of America
02.2012 - 02.2015
- Provided updated weekly open order updates to Samsung customers and created deliveries and monitored any line items going over Samsung promised lead-time
- Resolved customers discrepancies, AR issues, pricing and system issues.
- Managed over $100M in orders for Service Parts PO's and provided daily delivery status to maintain customer satisfaction.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Researched and addressed customer inquiries, questions and issues within 24 hours s to promote optimal customer service.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Assisted in developing KPIs related to Order Management performance for better understanding of areas requiring improvement.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
Education
High School Diploma -
Christian High School
Belgrade, Serbia 05.2001 -
Skills
Negotiating
undefinedTimeline
Senior Manager, Global Supply Chain & Procurement
Samsung Electronics Of America
03.2023 - 10.2024
Supply Chain Manager
Samsung Electronics Of America
02.2015 - 03.2023
Order Management Specialist
Samsung Electronics Of America
02.2012 - 02.2015
High School Diploma -
Christian High School
05.2001 -
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