Erika J. Ceja
Kennewick,Washington
Summary
Motivated, bilingual, enthusiastic and reliable employee with 10 years’ experience providing outstanding staff service plus extensive admin/clerical experience. Extremely adaptable team player, who takes on complex assignments, meets tight deadlines, excellent problem-solving skills, and delivers superior performance. Excellent written & verbal communication skills with all levels of management, as well as prioritizing, executing and/or tracking the flow of assigned responsibilities.
Overview
8
8
years of professional experience
Work History
Document Control Specialist
Northwind Solutions
Richland , WA
06.2022 - Current
- Upload company procedures and policies to DMCS, routing for approval and training.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Worked with internal staff to process documents and sent for closing.
- Created and maintained user accounts and properly routed documents for approval and training.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Identified areas of weakness and recommended or implemented process improvements.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Converted documents from one application to another.
Accounts Specialist
American Rock Products
Pasco, WA
08.2019 - 06.2022
- Posts customer payments by recording cash, checks, and credit card transactions
- Posts revenues by verifying and entering transactions form lock box and local deposits
- Updates receivables by totaling unpaid invoices
- Maintains records by microfilming invoices, debits, and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
- Protects organization’s value by keeping information confidential
- Updates job knowledge by participating in educational opportunities
- Accomplishes accounting and organization mission by completing related results
- Strong proficiency in MS Office is used daily
- (Word, Excel, Outlook)
- Database management for all customers accounts
Office Administrator
American Rock Products
Hermiston, Oregon
08.2016 - 01.2019
- Supported office manager with proactive correspondence management, document coordination and customer relation
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability.
- Trained new employees on administrative procedures, company policies and performance standards.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Office clerk / Personal Trainer
Club 24 Hermiston
Hermiston, Oregon
03.2018 - 10.2019
- Demonstrate the value of personal training by creating an outstanding personal training experience for new and existing clients
- Make our clubs easy to use by guiding and educating members and clients on comprehensive fitness programs as well as products
- Motivate and inspire clients to get results by setting goals, creating customized workout plans and tracking progress
- Prepare and deliver comprehensive fitness programs based on clients' goals that include appropriate exercise selection and teaching a fitness lifestyle
- Maintained a record of all guests and members coming to the gym
- Handled all incoming calls and answered the inquiries made.
Personnel specialist
Boost Mobile
Hermiston, Oregon
09.2015 - 08.2016
- Ensuring high levels of customer satisfaction by being knowledgeable on all products and services offered
- Consult with new and existing customers in order to determine their wireless service needs and make a professional recommendation
- Teamed up with co-workers to provide excellent sales service by assisting in co-workers needs to move customer out as fast as possible
- Responsible for ensuring sales accuracy of daily cash drawer and sales accuracy with customers
- Wal-Mart Distribution Center #6037
- Freight
Education
High School Diploma - undefined
Continental Academy
Skills
- Attention to Detail
- Active Listening
- Problem-Solving
- Written Communication
- Efficient and Detail-Oriented
- Self-Motivated
- Upbeat and Positive Personality
- Understanding Customer Needs
- MS Office
- Financial Statements
- Data Entry and Maintenance
- Microsoft Outlook
- Adobe Systems Adobe Flash
- Microsoft Excel
- Administration and Reporting
- Cash Flow and Reconciliation
- Monthly Closings
- Microsoft Office
- Citrix
- Accounting Techniques
- Precision and Accuracy
- Financial Recordkeeping
- Accounts Payable and Accounts Receivable
Timeline
Document Control Specialist
Northwind Solutions
06.2022 - Current
Accounts Specialist
American Rock Products
08.2019 - 06.2022
Office clerk / Personal Trainer
Club 24 Hermiston
03.2018 - 10.2019
Office Administrator
American Rock Products
08.2016 - 01.2019
Personnel specialist
Boost Mobile
09.2015 - 08.2016
High School Diploma - undefined
Continental Academy
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