ERIKA KAYLEEN FELICIANO
HOLLYWOOD
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Secretary Manager
RANDY AUTO SALES
Miami Gardens, FL
02.2022 - 04.2024
- Organized and maintained office files, ensuring easy access to important documents.
- Handled incoming calls and correspondence, directing inquiries to appropriate personnel.
- Collect month payments, initial down payments, and other charges.
- Answer phones, send emails to potential clients, and double-check contracts for accuracy.
Secretary
GARCIAS TOWING AND AUTO SALES
Hialeah, FL
04.2019 - 11.2021
- Managed scheduling and coordination of appointments for service and sales teams.
- Organized documentation and maintained accurate records for vehicle transactions.
- Assisted in customer inquiries, providing information on services and inventory availability.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
Commercial Insurance Producer
FLORIDA PREMIER INSURANCE GROUP
Miami, FL
11.2014 - 12.2018
- Developed tailored commercial insurance solutions to meet diverse client needs.
- Cultivated strong relationships with clients, enhancing retention and satisfaction rates.
- Analyzed risk exposures to provide accurate coverage recommendations.
- Collaborated with underwriters to ensure competitive policy pricing and terms.
- Offered detailed information about products and binding coverage.
- Received inbound phone calls and electronic quote submissions.
Desk Receptionist
The Ivy Day Spa
Miami, FL
02.2011 - 09.2014
- Managed client scheduling and appointments to ensure optimal service delivery.
- Assisted with front desk operations, greeting clients warmly and efficiently.
- Maintained accurate records of client preferences and service history for personalized experiences.
- Coordinated communication between clients and spa professionals to streamline service execution.
- Resolved customer problems and complaints.
Customer Service Representative
CORCHADO DENTAL & ASSOCIATES
Coral Gables, FL
05.2007 - 08.2012
- Managed multiple communication channels, ensuring timely responses to customer needs.
- Answer phones
- Schedule Appointments
- Reschedule or Cancel active appointments.
- Assisting with Walk Ins.
- Data Entry and Filing
Cashier
Sedanos
Homestead, FL
05.2005 - 06.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Criminal Justice
Keiser University
Doral, FLEnglish
English With Credits
Miami, FLNo Degree - Law
Insurance Law And Ethics
Fort Myers, FLGED -
Miami Dade College
Miami, FL05-2007
Skills
- Bilingual
- Multi-line phone operation proficiency
- Strong Customer Service skills
- Exceptional communication skills
- Strong Problem solving
- Quick learner Loyal work dedication
- Insurance products knowledge
- Decision Making capabilities
- Energetic Great Personality
- Great Listener understands clearly
Certification
- Licensed Insurance Producer 220 P&C
- Multi-State Licensor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Secretary Manager
RANDY AUTO SALES
02.2022 - 04.2024
Secretary
GARCIAS TOWING AND AUTO SALES
04.2019 - 11.2021
Commercial Insurance Producer
FLORIDA PREMIER INSURANCE GROUP
11.2014 - 12.2018
Desk Receptionist
The Ivy Day Spa
02.2011 - 09.2014
Customer Service Representative
CORCHADO DENTAL & ASSOCIATES
05.2007 - 08.2012
Cashier
Sedanos
05.2005 - 06.2008
Associate of Science - Criminal Justice
Keiser University
English
English With Credits
No Degree - Law
Insurance Law And Ethics
GED -
Miami Dade College