Erika Mason Smith
Tampa
Summary
Skilled in customer service and data entry, I excelled at the Hillsbourgh County Sheriff’s Office by managing high-stress situations and ensuring efficient emergency response coordination. Demonstrated exceptional decision-making and active listening, enhancing team performance and service delivery. My leadership at FUGE Camps further showcases my ability to inspire and maintain safety, proving my comprehensive skill set.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Digital Communication Dispatcher
Hillsbourgh County Sheriff’s Office
02.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with Officers and the general public to coordinate timely arrival of emergency response.
- Directed dispatching, routing, and tracking of 911 calls.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Receive 9-1-1 and non-emergency calls, quickly and calmly assesses the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments without delay.
- Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
- Create reports to identify incorrect location information received through the Automatic Location Information system to initiate corrective actions.
- Prepare clear and concise memorandums and reports, duplicate or edit emergency call recordings in response to court subpoenas and public records requests, and testify in court to provide an accurate account of information received from emergency/non-emergency calls for assistance.
- Maintain records and reports including shift reports and operational logs. As you can see I have problem solving abilities and able to make decisions and act quickly under stress
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
FUGE Camp Counselor
Fuge Summer Camps
06.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Camp Counselor
FUGE Camps
06.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
MBA - Business Administration And Management
University of Miami
Miami, FL12-2025
Bachelor of Arts - Business Administration And Management
Baptist University of Florida
Graceville, FL05-2020
High School Diploma -
Leon High School
Tallahassee, FL05-2017
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
Affiliations
- Marines JROTC
- Leon High School Girls Golf Team
Certification
- CPR/AED Certification
Timeline
Digital Communication Dispatcher
Hillsbourgh County Sheriff’s Office
02.2022 - Current
FUGE Camp Counselor
Fuge Summer Camps
06.2021 - 08.2021
Camp Counselor
FUGE Camps
06.2019 - 08.2019
MBA - Business Administration And Management
University of Miami
Bachelor of Arts - Business Administration And Management
Baptist University of Florida
High School Diploma -
Leon High School
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