Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erik Danton Lozada

Stamford,CT

Summary

Experienced Senior Sales Associate with a proven mastery of Luxury Retail Sales and maximizing revenue for over 24 years. Top Grossing Salesman at Betteridge and NYC Rolex Boutique Headquarters. Outstanding interpersonal skills in assisting a wide range of ethnicities and socioeconomic backgrounds which deepened relationships. Mentored from world renowned Sales Trainers like Shane Decker, Bill Boyajian and local Business Owners. This facilitated and helped build rapport with a large high-end clientele following including actors, musicians, professional athletes, locals and global political figures.

Overview

15
15
years of professional experience

Work History

Senior Sales Associate and Rolex Liaison

Betteridge by Watches of Switzerland
01.2018 - 01.2023
  • Boosted sales revenue by developing and maintaining strong relationships with clients.
  • Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
  • Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
  • Expanded the company''s customer base by actively seeking out new business opportunities and partnerships.
  • Participated in trade shows, conferences, and networking events to generate leads and raise brand awareness within the industry.
  • Implemented effective marketing strategies for increased product exposure and customer engagement.

Senior Sales Associate

Rolex Boutique USA by Wempe
01.2012 - 01.2018
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Contributed to team objectives in fast-paced environment.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.

Service Manager and Sales Representative

Manfredi Jewels
01.2008 - 01.2012
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Negotiated with vendors to secure best prices for parts and supplies.

Education

Bachelor of Arts - History

Sacred Heart University
Fairfield, Connecticut
05.2006

Associate of Arts - Criminal Justice

University of Arizona
Tucson, Arizona
05-2002

Skills

  • Product Knowledge
  • Management
  • CRM proficiency
  • Customer Service
  • Bilingual
  • Sales Planning
  • Positive Customer Experience
  • Teamwork and Collaboration
  • Sales strategy
  • Meeting Sales Goals
  • Mentoring and training
  • Visual Displays and Presentations

Accomplishments

  • Nominated to be Betteridge’s Rolex Liaison and Brand Ambassador.
  • Completed G.I.A Jewelry Essentials in 2023. Focused on Estate Jewelry, pre-owned Timepieces, and Engagement Gift Sales.
  • Directed as a Visual Merchandiser and Brand Trainer.
  • Top Rolex Sales Associate in one of the highest grossing Rolex Boutique stores in the world, which sold the most Timepieces in the United States in 2017.
  • Achieved the highest possible level of accreditation and certification from Rolex USA.
  • Developed prestige and expertise in sales for Manfredi Jewels as evidenced by a 30% revenue increase.
  • Provided jewelry and watch product knowledge to clientele while overseeing production of watch and jewelry repair department.
  • Collaborated on special order processing and fulfillment while overseeing the Quality Control Department.
  • Acquired proficiency in training certifications as made available from external Luxury houses such as: Richemont USA, Swatch USA, and many small independents.

Timeline

Senior Sales Associate and Rolex Liaison

Betteridge by Watches of Switzerland
01.2018 - 01.2023

Senior Sales Associate

Rolex Boutique USA by Wempe
01.2012 - 01.2018

Service Manager and Sales Representative

Manfredi Jewels
01.2008 - 01.2012

Bachelor of Arts - History

Sacred Heart University

Associate of Arts - Criminal Justice

University of Arizona
Erik Danton Lozada