Melissa Palma
Churchville,PA
Summary
Highly motivated with the ability to connect with customers and drive sales, but also fellow colleagues therefore getting the best out of my team. Proactive, personable, and well-organized. Respected by others and efficient.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Watches Of Switzerland
King of Prussia, PA
12.2020 - Current
- Build and maintain positive relationships with my peers and upper management to drive team success.
- Develop trusting relationships with customers by making personal connections.
- Take in the product, and place parts orders.
- Ensure employee cohesiveness.
- Service clients with all their timepiece needs.
- Offer product knowledge.
- Help my team close sales
Stylist Sales Associate
Saks Fifth Avenue
Bala Cynwyd, PA
02.2011 - 07.2018
- Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest.
- Recommended shoes and accessories to complement client outfits.
- Remembered frequent customer names, sizes and clothing preferences.
- Cross-sold products and accessories using consultative approaches.
- Recommended merchandise to customers based on needs and preferences.
Jewelry Designer
Self Employed Web
Churchville, PA
01.2005 - 02.2011
- Developed unique designs for individual clients.
- Adjusted designs to meet client demands.
- Created pieces by hand for customers
- Evaluated pieces to assess quality and accuracy according to design.
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
Education
Real Estate License - Real Estate
Schlicher Kratz School of Real Estate
North Wales, PA07.2016
Bachelor of Science - Business Management
Arizona State University
Tempe, AZ05.1995
Some College (No Degree) - Metal And Jewelry Arts
Bucks County Community College
Newtown, PASkills
- Product Recommendations
- Customer Needs Assessment
- Relationship building
- Dependable and responsible
- Interpersonal communication
- Problem-solving
- Merchandising
- Teamwork and Collaboration
- Sales Goals Attainment
- Product knowledge
- Relationship management
- Event coordination
- Conflict resolution
- Employee training
Timeline
Assistant Manager
Watches Of Switzerland
12.2020 - Current
Stylist Sales Associate
Saks Fifth Avenue
02.2011 - 07.2018
Jewelry Designer
Self Employed Web
01.2005 - 02.2011
Real Estate License - Real Estate
Schlicher Kratz School of Real Estate
Bachelor of Science - Business Management
Arizona State University
Some College (No Degree) - Metal And Jewelry Arts
Bucks County Community College
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