Erikka Archibald
Summary
As a customer service representative, my primary objective is to seek a challenging yet rewarding role where I can use my 8 years of experience providing fast, accurate, and empathetic support to a wide range of customers. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Service Dispatcher
Marco Heating and Air
03.2023 - Current
Move Coordinator
Conser Moving and Storage
04.2022 - 02.2023
Service Dispatcher
Waychoffs Heating and Air
06.2021 - 03.2022
Reservations Agent
Pet Paradise
07.2019 - 06.2020
Account Manager
AT&T
12.2018 - 08.2019
Emergency Dispatcher
SafeTouch Security
12.2017 - 08.2018
Customer Support Specialist
Americas Call Center
02.2017 - 12.2017
Account Service Specialist
ADT
07.2016 - 02.2017
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL07.2015
Skills
- Attention to detail
- Knowledge retention
- Communication
- Problem-solving
- Grasps new concepts quickly
- Microsoft Office
- Credit Card Payment Processing
- Multi-Line Telephone Operation
- Customer Relationship Management
Timeline
Service Dispatcher
Marco Heating and Air
03.2023 - Current
Move Coordinator
Conser Moving and Storage
04.2022 - 02.2023
Service Dispatcher
Waychoffs Heating and Air
06.2021 - 03.2022
Reservations Agent
Pet Paradise
07.2019 - 06.2020
Account Manager
AT&T
12.2018 - 08.2019
Emergency Dispatcher
SafeTouch Security
12.2017 - 08.2018
Customer Support Specialist
Americas Call Center
02.2017 - 12.2017
Account Service Specialist
ADT
07.2016 - 02.2017
High School Diploma -
Terry Parker High School
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