Summary
Overview
Work History
Education
Skills
Timeline
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Erikka Jackson

Jacksonville

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

18
18
years of professional experience

Work History

Front Desk Agent

Comfort Suites Hotel
10.2021 - 01.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Bank Teller

Woodforest Bank
02.2020 - 12.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Hair Salon Manager

Smartstyles
04.2012 - 12.2019
  • Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
  • Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.

Accounts Payable Clerk

Rexel Electrical Supply
08.2005 - 12.2008
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.

Education

Frank H. Peterson Academies
Jacksonville, FL
05.1993

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling

Timeline

Front Desk Agent

Comfort Suites Hotel
10.2021 - 01.2024

Bank Teller

Woodforest Bank
02.2020 - 12.2020

Hair Salon Manager

Smartstyles
04.2012 - 12.2019

Accounts Payable Clerk

Rexel Electrical Supply
08.2005 - 12.2008

Frank H. Peterson Academies

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Erikka Jackson