Erik Matthew Morton

Trained and developed sales associates in sales techniques as well as maintaining sub-metric performance above company standards. Oversaw over $6m in gross sales over 2 years.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.

Handled customers in fast-paced retail sales setting in coordination with solid team of customer service associates as well as performing managerial duties throughout the store.

• Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
• Engaged clients in person and over phone to answer questions and address complaints.
• Cross-trained and backed up other customer service managers.

Oversaw the implementation and maintenance of a music education program with with over 400 students.

• Implemented marketing strategies to promote studio to potential students.
• Handled accounting tasks such as payroll and billing.

• Demonstrated selling experience in fast-paced, service-oriented retail setting.
• Delivered memorable, highly personalized customer service through needs analyses and product recommendations.
• Maintained store appearance with respect to visual merchandising and housekeeping standards.

• Developed, marketed and sold full range of products and support services in the Outdoors department(fishing, camping, hiking, hunting)

Oversaw general maintenance and upkeep of facilities. Forklift certified.