Erile Adoptante
Yigo,PA
Summary
Bringing positive attitude and strong problem-solving abilities. Knowledge of troubleshooting techniques and customer service skills, including proficiency in technical diagnostics and software support. Dedicated to resolving issues efficiently and ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
IT&E Main Office
05.2021 - 08.2023
- Installed numerous network equipment in many places in Guam, from federal projects, local businesses, and private households.
- Provided solutions to customers' technical issues or proactivity to improvement, from overall internet networking or WiFi at their home, in-person and remotely.
- Has worked with numerous networking equipment such as routers, switches, antennae, and power tools for the job.
- Diagnosed and troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Installed and configured operating systems and applications.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support via troubletickets.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
Sales Associate
Micropac
07.2018 - 05.2021
- Assisted and troubleshoot with customers with their technical issues with their audio and visual equipment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Civil Engineering
University of Guam
GU07-2030
Associate of Science - Information Technology
Guam Community College
Mangilao, GU05-2021
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Airbrushing
- Tagalog-Language Proficiency
Certification
- Data Cable Installer (2019-2023)
- 10-Hour General Industry Safety and Health (2022)
- First Aid, CPR & AED Course (2022-2024)
Timeline
Technical Support Specialist
IT&E Main Office
05.2021 - 08.2023
Sales Associate
Micropac
07.2018 - 05.2021
Bachelor of Science - Civil Engineering
University of Guam
Associate of Science - Information Technology
Guam Community College
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