ERILENA LIRIANO
Rockville Auto tag & title
Gaithersburg,MD
1
Certification
8
years of professional experience
Dedicated customer service, motivated to maintain customer satisfaction and contribute to the company success. Reliable and driven with strong time management and prioritization abilities.
Work History
Clerk
3 Years- Processing registration of vehicles and renewals.
- Greeting the customers and up keeping the appearance of the office/business.
- Submitting documents and faxing to the MVA.
- Outbound/inbound calling.
- Handling tax deductions for the appropriate states.
- Handling inventory of auto tags, decals, and office supplies.
- Analyzing the customer concerns and/or problems and providing a solution in a timely manner.
- MVA trips to deliver documents.
- Making sure the bathroom was always clean and organized.
- Trained new employees.
Call Center Representative
2 Years 2 Months- Delivered customer service through effective communication and problem resolution.
- Managed high call volumes while maintaining quality standards and ensuring customer satisfaction.
- Utilized CRM software to document interactions and track customer interactions
Retail Sales Associate
1 Year 5 Months- Assisted in managing inventory levels, ensuring product availability and organization on sales floor.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales volume.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction ratings within store metrics.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Receptionist
1 Year 1 Month- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Utilized scheduling software to manage appointments and optimize office calendar efficiency.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Associate of Applied Science - Criminal Justice
High School Diploma
Watkins Mill High School
Skills
Contributed to team success by providing customer service support.
Communicated effectively with clients to resolve inquiries.
Demonstrated proficiency in Microsoft Office applications
including Excel and PowerPoint.
Assisted with multitasking duties in a fast-paced environment.
Maintained organization in daily tasks to enhance productivity.
Adapted quickly to new processes and systems.
Provided bilingual support in Spanish and English to enhance customer experience.
Practiced excellent time management to meet deadlines.
Exhibited respect and professionalism in all interactions.
Certification
Driver's License
Languages
Spanish
Full Professional
Timeline
Clerk
Rockville Auto tag & title
09.2019 - 09.2022Read More
Call Center Representative
Fitzgerald Automall
08.2016 - 10.2018Read More
Retail Sales Associate
Hanna Andersson
03.2015 - 08.2016Read More
Receptionist
Rowe Weinstein & Shon
07.2014 - 08.2015Read More
Watkins Mill High School
High School Diploma
Read More
Montgomery College
Associate of Applied Science from Criminal Justice
Read More