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Service Delivery Manager with a proven track record at EITS (Enterprise Information Technology Solutions), adept in Agile methodologies and stakeholder management. Expert in optimizing processes and enhancing service quality, driving significant business growth through effective project execution and client relationship management. Skilled in ITSM (IT Service Management)and fostering team collaboration to achieve operational excellence. Dynamic and results-driven project and program management professional with 8+ years of experience in project execution, Agile methodologies, client relations, and IT infrastructure. Proven expertise in Scrum facilitation, pre-sales strategy, and proposal management, with a strong background in banking, IT, and data center migration. Skilled in vendor coordination, financial oversight, and process optimization to drive operational efficiency and business growth. Adept at leading cross-functional teams, ensuring compliance, and delivering high-quality solutions while aligning with stakeholder expectations.

Results-oriented IT professional with four years of experience in field operations and remote information security analysis. Expertise includes technical support, problem-solving, and investigative techniques to enhance client environments and strengthen security postures. Recognized for a dependable and adaptable approach, driven by a strong work ethic to effectively tackle challenges and deliver innovative solutions. Committed to continuous improvement and excellence in service delivery within the dynamic IT landscape.

 Dynamic Operations Manager with a proven track record at DMT, excelling in innovative problem solving and team collaboration. Enhanced customer satisfaction through effective communication and improved performance outcomes. Skilled in efficient resource allocation, I fostered a positive work environment, achieving higher employee retention rates and strengthening client relationships.  Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance. 

Chief / Senior Resident Engineer with over 20 years of experience in the supervision, management, and delivery of major roads, highways, bridges, and infrastructure projects across Saudi Arabia, Egypt, and Qatar. Extensive background in on-site supervision, contractor management, and coordination between clients, consultants, and contractors, ensuring compliance with Saudi MOT / MOMRA standards and international codes (AASHTO, ASTM, BS/EN). Combines deep construction and execution expertise with strong capabilities in cost control, claims management, quality assurance, HSE compliance, and asset lifecycle optimization, supporting large-scale infrastructure programs aligned with Vision 2030.

Results-driven leader with extensive experience in Financial Services, focusing on Profit Optimization and Team Development. Expertise in Operational Excellence and Compliance Enhancement, consistently exceeding performance targets. Skilled in Strategic Decision-Making and Client Relationship Management, optimizing operations to improve Customer Experiences.

Erimola-Alfredo Esara Mata

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