Erin Adams
Chattanooga,TN
Summary
Dynamic Senior Underwriting professional at Unum Insurance, recognized for delivering $11.8M in sold premium. Expert in risk management and data analysis, fostering strong relationships to drive results. Proven ability to mentor teams and exceed performance metrics, ensuring exceptional customer experiences while maintaining attention to detail and effective communication. Results-oriented Senior Underwriter with expertise in risk management and data analysis. Successfully delivered 1.8M in sold premiums while managing multi-million dollar quotes and mentoring new team members.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
SENIOR UNDERWRITING VOLUNTARY BENEFITS
UNUM INSURANCE
11.2021 - Current
- Delivered $11.8M in 2025 sold premium within the 2,000+ life segment for my assigned field offices.
- Managed multi-million dollar voluntary benefits quotes with large case sales team from RFP to sold case submissions, ensuring alignment between client needs and underwriting standards.
- Evaluate and select risk to ensure profitable acquisition of new cases and retention of in force cases.
- Identified and analyzed risk trends to collaborate with business partners in developing effective solutions, enhancing risk management strategies.
- Built strong relationships with internal sales team, sales leaders, and external brokers to present comprehensive, value-driven offers, increasing market competitiveness.
- Mentored new small case underwriters to enhance business acumen, proficiency, and understanding of Unum underwriting.
VOLUNTARY BENEFITS - LEAD
UNUM INSURANCE
11.2013 - 11.2021
- Subject matter expert within the Voluntary Benefits department.
- Exceed department metrics to provide the customer with the best customer experience.
- Presented customer experience segment of voluntary benefits tour to brokers, enrollers, and internal and potential external customers.
- Training and mentoring new hires on multiple lines of business, including all Accident and Hospital products.
- Developed comprehensive training materials for onboarding and cross-training programs to support new hires.
- Collaborated with management team to adjudicate spot audits, set team goals, and develop strategic and daily plans.
- Assisted claim specialists with performance improvement through side-by-side job shadows.
- Provided individualized feedback to claim specialists and managers, fostering performance improvement.
Education
BACHELOR OF SCIENCE - ENGLISH, CREATIVE WRITING MINOR
AUSTIN PEAY STATE UNIVERSITY
CLARKSVILLE, TN12-2008
Skills
- Underwriting strategies
- Risk management
- Data analysis
- Decision making
- Attention to detail
- Results oriented
- Time management
- Working under pressure
- Collaboration techniques
- Communication skills
- Self-direction
Certification
LOMA, ACS
Timeline
SENIOR UNDERWRITING VOLUNTARY BENEFITS
UNUM INSURANCE
11.2021 - Current
VOLUNTARY BENEFITS - LEAD
UNUM INSURANCE
11.2013 - 11.2021
BACHELOR OF SCIENCE - ENGLISH, CREATIVE WRITING MINOR
AUSTIN PEAY STATE UNIVERSITY