Erin Adams
Duluth,MN
Summary
Compassionate Direct Support Professional with a strong focus on relationship building, active listening, and tailored care plans. Committed to empowering clients through effective problem-solving and support.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Trillium Services
Duluth, MN
09.2023 - 04.2026
- Assisted clients with daily living activities to promote independence and well-being.
- Implemented behavior support techniques to enhance client engagement and communication.
- Monitored client progress and documented observations for care plan adjustments.
- Administered medication as prescribed, ensuring compliance with safety protocols.
- Maintained clean, safe, and well-organized patient environment.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
Sales Associate/Assistant Manager
Super Smoke Shop
Superior, WI
11.2021 - 10.2022
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new sales associates on store policies, procedures, and effective sales techniques to improve team performance.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction rates and loyalty retention.
- Built relationships with customers to encourage repeat business.
- Assisted with cash handling and bank deposits. Supported closing procedures for cash registers. Facilitated accurate cash management during shifts.
Pizza Delivery Driver
Toppers Pizza Place
Duluth, MN
04.2021 - 11.2021
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Navigated local streets to optimize delivery routes and minimize delays.
- Maintained accurate cash handling during transactions and managed customer payments.
- Assisted in training new drivers on delivery protocols and safety procedures.
- Collaborated with kitchen staff to ensure order accuracy before leaving the store.
Job Coach
Employment Links
Duluth, MN
11.2020 - 03.2021
- Monitored client progress, providing ongoing support and feedback throughout the employment journey.
- Trained new staff on effective coaching techniques and employment strategies for diverse populations.
- Facilitated client support on job sites, empowering individuals to achieve their full potential in task execution.
- Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
Direct Support Professional
Trillium Services
Duluth, MN
05.2019 - 10.2020
- Participated in training sessions to enhance knowledge of best practices in direct support services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Home Care Provider
Lehner Care
Superior, WI
07.2018 - 11.2018
- Assisted client with daily living activities, ensuring comfort and dignity.
- Communicated effectively with client and their family to build trust and rapport.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
High School Diploma -
Proctor High School
Proctor, MN06-2019
Skills
- Time management
- Relationship building
- Disability awareness
- Progress documentation
- Problem-solving
- Active listening
- Emotional intelligence
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Trillium Services
09.2023 - 04.2026
Sales Associate/Assistant Manager
Super Smoke Shop
11.2021 - 10.2022
Pizza Delivery Driver
Toppers Pizza Place
04.2021 - 11.2021
Job Coach
Employment Links
11.2020 - 03.2021
Direct Support Professional
Trillium Services
05.2019 - 10.2020
Home Care Provider
Lehner Care
07.2018 - 11.2018
High School Diploma -
Proctor High School