Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin A. McHardie

St. Francis,WI

Summary

Detail-oriented individual with extensive backgrounds in the administrative & health & human services fields. Demonstrates the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approaches in identifying and addressing issues, with a focus on optimizing processes and supporting team goals & objectives.

Overview

15
15
years of professional experience

Work History

Office Operations Assistant

Accurate Basement Repair
04.2021 - Current
  • Enhanced project efficiency by providing administrative support to construction management teams.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Increased accuracy in document management by maintaining an organized filing system for contracts, permits, and blueprints.

Back Up Cell Leader

Gateway Plastics
08.2020 - 03.2021
  • Maintained regular communication within departments to plan and execute production goals.
  • Read and analyzed charts, work orders and production schedules to determine production requirements.
  • Inspected materials, products or equipment to detect defects or malfunctions.

Case Manager

Metro Home Health Services
02.2020 - 08.2020
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.

Patient Service Specialist

ATI Physical Therapy
10.2019 - 02.2020
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
  • Answered incoming calls, scheduled appointments and filed medical records.

Medical Receptionist

New Frontiers Psychiatric
06.2019 - 10.2019
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Administrative Assistant

Independence First
04.2017 - 01.2019
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.

Education

BACHELORS DEGREE - Human Services

UPPER IOWA UNIVERSITY
Milwaukee, WI
10.2019

ASSOCIATES DEGREE - Human Services

MILWAUKEE AREA TECHNICAL COLLEGE
Milwaukee, WI
12.2016

Skills

  • Client coordination
  • Clear Communication
  • Analytical Problem Solving
  • Effective Time Management
  • Accurate Data Entry
  • Proficient in Managing Multiple Tasks
  • Detail-Oriented Approach
  • Strategic Decision Making
  • Streamlined Workflow Management

Timeline

Office Operations Assistant

Accurate Basement Repair
04.2021 - Current

Back Up Cell Leader

Gateway Plastics
08.2020 - 03.2021

Case Manager

Metro Home Health Services
02.2020 - 08.2020

Patient Service Specialist

ATI Physical Therapy
10.2019 - 02.2020

Medical Receptionist

New Frontiers Psychiatric
06.2019 - 10.2019

Administrative Assistant

Independence First
04.2017 - 01.2019

BACHELORS DEGREE - Human Services

UPPER IOWA UNIVERSITY

ASSOCIATES DEGREE - Human Services

MILWAUKEE AREA TECHNICAL COLLEGE
Erin A. McHardie