Erin A. McHardie
St. Francis,WI
Summary
Detail-oriented individual with extensive backgrounds in the administrative & health & human services fields. Demonstrates the ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approaches in identifying and addressing issues, with a focus on optimizing processes and supporting team goals & objectives.
Overview
15
15
years of professional experience
Work History
Office Operations Assistant
Accurate Basement Repair
04.2021 - Current
- Enhanced project efficiency by providing administrative support to construction management teams.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Increased accuracy in document management by maintaining an organized filing system for contracts, permits, and blueprints.
Back Up Cell Leader
Gateway Plastics
08.2020 - 03.2021
- Maintained regular communication within departments to plan and execute production goals.
- Read and analyzed charts, work orders and production schedules to determine production requirements.
- Inspected materials, products or equipment to detect defects or malfunctions.
Case Manager
Metro Home Health Services
02.2020 - 08.2020
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Patient Service Specialist
ATI Physical Therapy
10.2019 - 02.2020
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Answered incoming calls, scheduled appointments and filed medical records.
Medical Receptionist
New Frontiers Psychiatric
06.2019 - 10.2019
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Administrative Assistant
Independence First
04.2017 - 01.2019
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Managed both digital and physical filing systems and retrieved documents as required.
- Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
Education
BACHELORS DEGREE - Human Services
UPPER IOWA UNIVERSITY
Milwaukee, WI10.2019
ASSOCIATES DEGREE - Human Services
MILWAUKEE AREA TECHNICAL COLLEGE
Milwaukee, WI12.2016
Skills
- Client coordination
- Clear Communication
- Analytical Problem Solving
- Effective Time Management
- Accurate Data Entry
- Proficient in Managing Multiple Tasks
- Detail-Oriented Approach
- Strategic Decision Making
- Streamlined Workflow Management
Timeline
Office Operations Assistant
Accurate Basement Repair
04.2021 - Current
Back Up Cell Leader
Gateway Plastics
08.2020 - 03.2021
Case Manager
Metro Home Health Services
02.2020 - 08.2020
Patient Service Specialist
ATI Physical Therapy
10.2019 - 02.2020
Medical Receptionist
New Frontiers Psychiatric
06.2019 - 10.2019
Administrative Assistant
Independence First
04.2017 - 01.2019
BACHELORS DEGREE - Human Services
UPPER IOWA UNIVERSITY
ASSOCIATES DEGREE - Human Services
MILWAUKEE AREA TECHNICAL COLLEGE
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