Erin Bailey
Florissant,MO
Summary
Results-driven Property Manager experienced in maintaining high occupancy rates and achieving financial targets. Established strong relationships with tenants, contributing to a 99% occupancy rate and enhanced customer satisfaction. Focused on operational efficiency and continuous process improvements to drive business success.
Overview
20
20
years of professional experience
Work History
Dining Room Manager
Arrow Senior Living Management
Saint Charles, Missouri
09.2022 - Current
- Managed dining room operations for residents in senior living community.
- Supervised dining staff to ensure high-quality service and resident satisfaction.
- Coordinated meal service schedules and staff assignments for efficiency.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Implemented safety protocols to ensure a safe dining environment for all residents.
- Resolved resident concerns regarding meals or service promptly and effectively.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
- Maintained inventory of dining supplies and ordered necessary items regularly.
- Trained new employees on service standards and customer interaction techniques.
- Conducted regular performance evaluations of staff members to identify areas needing improvement or training needs.
- Supervised the staff to ensure proper service standards were met.
- Provided guidance and direction to team members regarding proper procedures for serving guests.
- Developed effective schedules for servers and other kitchen staff members.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Ensured that all dining areas were well maintained and organized.
Property Manager
Public Storage
Florissant, USA
12.2017 - 08.2022
- Managed property operations, including payment collection, tenant communication, and reservation call coordination.
- Oversaw tenant communications and resolved customer service issues promptly.
- Coordinated rental agreements and ensured compliance with company policies.
- Managed daily operations of storage facilities and maintained safety standards.
- Cleaned vacant units and organized auction documentation to streamline property turnover.
Wait Staff Member
Fresh Italy
Florissant, USA
04.2014 - 11.2017
- Provided excellent customer service as a waitress in a busy restaurant environment.
- I also made food in the kitchen when needed.
- Prepared food in the kitchen.
Server
Outback Steakhouse
Hazelwood, USA
02.2007 - 05.2014
- Provided excellent customer service in a fast-paced restaurant environment.
- Delivered food and beverages accurately and promptly to guests.
- Managed multiple tables while ensuring guest satisfaction and comfort.
- Coordinated seating and bussed tables to maintain a clean and welcoming dining environment.
- Served food and beverages to customers.
Education
High School Diploma - General
Oakville Senior High
Mehlville, MOSkills
- Operational management
- Staff training
- Inventory management
- Payment collection
- Customer service
- Problem-solving skills
- Team collaboration
- Goal oriented
- Self-motivated
Timeline
Dining Room Manager
Arrow Senior Living Management
09.2022 - Current
Property Manager
Public Storage
12.2017 - 08.2022
Wait Staff Member
Fresh Italy
04.2014 - 11.2017
Server
Outback Steakhouse
02.2007 - 05.2014
High School Diploma - General
Oakville Senior High