Erin Baker
Bartow,FL
Summary
Dynamic and results-oriented professional with a proven track record, adept at enhancing customer satisfaction and streamlining operations. Excels in customer service expertise and effective communication, significantly improving business processes. Demonstrated ability to lead teams and manage multiple tasks efficiently, driving profitability and fostering strong client relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
Blackburns Barbeque
2024.01 - 2024.04
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Personal Trainer
Just Move Athletic Club
2023.07 - 2023.12
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Eyewear Consultant
My Eye Doctor
2021.09 - 2022.09
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning accessories.
- Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.
- Trained new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.
- Enhanced sales performance by building strong rapport with clients and understanding their specific eyewear requirements.
Manager
Anytime Fitness
2020.02 - 2021.06
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Owner/Photographer
Be Still Studios and Photography
2005.02 - 2017.06
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Bartow High School
Bartow, FL05.2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Customer service expertise
Certification
CPR Certification
Personal Training Certification
Timeline
Bartender
Blackburns Barbeque
2024.01 - 2024.04
Personal Trainer
Just Move Athletic Club
2023.07 - 2023.12
Eyewear Consultant
My Eye Doctor
2021.09 - 2022.09
Manager
Anytime Fitness
2020.02 - 2021.06
Owner/Photographer
Be Still Studios and Photography
2005.02 - 2017.06
Bartow High School