Summary
Overview
Work History
Education
Skills
Timeline
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Erin Behrends

Sugar Grove,IL

Summary

I am a hardworking and reliable Insurance specialist with a License in Property and Casualty. I have been very successful as a sales agent, making monthly goals and often exceeding them. However, I have enjoyed growing in my last position and was learning about Underwriting and Risk assessment and management. I would like to continue in that field to grow in my career. I am patient with a friendly caring attitude. I am also a service person by nature and find fulfillment in helping others.

Overview

8
8
years of professional experience

Work History

Effectiveness Coach

Branch Insurance
Columbus, OH
10.2022 - 06.2023
  • Helped Member Support Specialists resolve high-level member issues, such as billing, rate increases and underwriting issues.
  • Evaluated insurance applications to approve or decline risks based on company guidelines.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Resolved Level 1 technical issues with software
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.

Senior Sales Agent

Branch Insurance
Columbus, OH
05.2021 - 10.2022
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Meet or Exceeded company monthly sales goals for new policies.
  • Operated in fast-paced and driven sales environment.
  • Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
  • Drove member retention by increasing savings opportunities and establishing value in the company.
  • Conducted research to identify ideal coverage options for members.
  • Employed assumptive sales techniques to efficiently close and process sales.

Insurance Producer

Farmers Insurance Company
Sugar Grove, IL
12.2016 - 05.2021
  • Wrote policies, finalized documents and filed paperwork.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Improved office operations, maintaining records, tracking data and promoting clear internal communications.
  • Received underwriting approvals after accurately completing applications for insurance coverage.

School Monitor

Kaneland School District
Maple Park, IL
09.2015 - 06.2019
  • Assisted teachers in class supervision and organization during lunch, recess and special activity periods.

Education

Some College (No Degree) - Mass Communications

KanelandWaubonsee Community College
Sugar Grove, IL

High School Diploma -

St. Charles High School
St. Charles, IL

Skills

  • Multitasking and Prioritization
  • Provide Positive Member Experience
  • Goal-Oriented
  • Strong Verbal and Written Communication Skills
  • Mentoring and Training New Agents
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Meeting and Exceeding Sales Goals
  • Tactful Conflict Resolution
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Property and Casualty Insurance Sales
  • Relationship Building
  • Insurance Eligibility
  • Customer Account Review
  • Upselling and Cross-Selling

Timeline

Effectiveness Coach

Branch Insurance
10.2022 - 06.2023

Senior Sales Agent

Branch Insurance
05.2021 - 10.2022

Insurance Producer

Farmers Insurance Company
12.2016 - 05.2021

School Monitor

Kaneland School District
09.2015 - 06.2019

Some College (No Degree) - Mass Communications

KanelandWaubonsee Community College

High School Diploma -

St. Charles High School

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Erin Behrends