Erin Benavidez
Commerce City,CO
Summary
Detail-oriented administrative assistant with over 11 years of experience in providing comprehensive support to executives and teams in fast-paced environments. Proficient in managing schedules, coordinating meetings, and handling correspondence to ensure seamless office operations. Demonstrates exceptional organizational skills and a proactive approach to problem-solving, contributing to enhanced efficiency and productivity. Adept at utilizing various software applications and tools to streamline processes and maintain accurate records. Committed to delivering high-quality support and fostering positive relationships with clients and colleagues alike.
Overview
12
12
years of professional experience
Work History
Capture Supervisor
National Credit Care LLC
Westminster, CO
09.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Business Account Manager
Comcast Business
Centennial, CO
06.2019 - 09.2020
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
- Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
Customer Acquisition and Retention Supervisor
Dish Network Corp
Thornton, CO
05.2013 - 02.2019
- Assisted in budget management for the retention team, ensuring cost-effective use of resources without compromising on results.
- Developed strong relationships with customers, understanding their needs and providing tailored solutions for maximum satisfaction.
- Championed a customer-centric culture, instilling a strong focus on delivering outstanding service and support across the entire department.
- Implemented process improvements that streamlined case management and improved response times for customer inquiries.
- Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
- Reported regularly on department metrics, sharing insights with senior management for strategic planning purposes.
Education
High School Diploma -
Westminster High School
Westminster, CO06.2011
Skills
- Training and mentoring
- Managing Schedules
- Handling Correspondence
- Document Preparation
- Data Entry and Management
- Office Organization
Timeline
Capture Supervisor
National Credit Care LLC
09.2020 - Current
Business Account Manager
Comcast Business
06.2019 - 09.2020
Customer Acquisition and Retention Supervisor
Dish Network Corp
05.2013 - 02.2019
High School Diploma -
Westminster High School