ERIN BENTON
Arden,NC
Summary
Dedicated professional dispatcher with a proven track record in managing high-pressure, life-threatening situations. Expertise in dispatch procedures and policies, combined with strong problem-solving skills, ensures effective communication and coordination. Aiming to leverage team leadership abilities to enhance operational efficiency and support organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Buncombe County Public Safety
Asheville, North Carolina
03.2024 - Current
- Answered emergency calls and assessed situations for urgent response.
- Operated radio equipment to communicate with first responders effectively.
- Recorded detailed information during calls for accurate incident reporting.
- Provided critical instructions to callers in high-stress situations.
- Maintained calm demeanor while handling difficult or emotional callers.
- Collaborated with law enforcement and medical teams for coordinated responses.
Veterinary Assistant
Asheville Humane Society
Asheville, NC
08.2023 - 11.2023
- Provided compassionate care to animals in the shelter environment.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Maintained accurate medical records of all patients.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Performed euthanasia procedures humanely and compassionately to minimize suffering.
Foster Placement Coordinator
Asheville Humane Society.
Asheville, NC
07.2022 - 08.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Contributed to foster retention by consistently providing outstanding customer service to foster parents and their pets.
- Educated fosters on proper animal care and handling.
- Collaborated with shelter staff to develop new initiatives to improve animals quality of life
- Counseled fosters through emotionally difficult situations such as pet loss or returning your foster after a long-term stay
Store Manager
Citizens Fuel Company
Asheville, NC
06.2009 - 11.2012
- Managed 6-8 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice any concerns they may have.
Physician's Substitute
Plasma Biological Services
Asheville, NC
06.2008 - 03.2009
- Performed up to 10 medical exams a day for all new blood donors to ensure their ability to donate.
- Perform routine urinalysis to ensure health and wellness of donors.
- Perform up to 40 daily venipunctures to collect plasma donations.
- Assess emergencies that arise as a result of blood loss and treat patients according to SOPs.
- Keep detailed records of every donation, patient and any adverse reaction.
Paramedic
Buncombe County Health And Human Services
Asheville, NC
06.2002 - 07.2006
- Administered emergency medical care in high-pressure situations.
- Operated advanced life support equipment during patient transport.
- Collaborated with healthcare teams to ensure patient safety and care.
- Conducted thorough assessments of patients' medical conditions on-site.
- Maintained accurate records of patient treatments and interventions.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Education
Associate of Applied Science - Emergency Medicine
Asheville Buncombe Technical Community College
Asheville05-2002
Skills
- Customer service
- Attention to detail
- Emotional intelligence
- Teamwork and collaboration
- Works Well Under Pressure
- Police and fire procedures
- Emergency medical instruction
- Professionalism
- Active listening
- Computer-aided dispatching
Certification
- EMD/EPD certified
- APCO certified
- RQI CPR certified
- Fire Service Communications
- FEMA ICS 100, 200, 700
- Numerous CDE classes expanding my knowledge base
Affiliations
- Completed Racial Equity modules 1-4
- Next level coaching: GROW model - Buncombe Co course
- Public Servant Leadership course completion
Timeline
911 Dispatcher
Buncombe County Public Safety
03.2024 - Current
Veterinary Assistant
Asheville Humane Society
08.2023 - 11.2023
Foster Placement Coordinator
Asheville Humane Society.
07.2022 - 08.2023
Store Manager
Citizens Fuel Company
06.2009 - 11.2012
Physician's Substitute
Plasma Biological Services
06.2008 - 03.2009
Paramedic
Buncombe County Health And Human Services
06.2002 - 07.2006
Associate of Applied Science - Emergency Medicine
Asheville Buncombe Technical Community College