Desiree Esteves
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
911 Dispatcher
Austin Police Department
5010 Old Manor
09.2023 - 01.2024
- Monitored Police radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
911 Dispatcher
San Antonio Police Department
8039 Challenger Dr
11.2021 - 08.2023
- Monitored Police radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Bartender
DeolBar
6851 N Loop 1604 W
10.2022 - 12.2022
- Served high customer volumes.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
Beauty Advisor
Ulta
6065 NW Loop 410
07.2019 - 11.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Education
Political Science
San Antonio College
06.2025
High School Diploma -
Incarnate Word High School
05.2019
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Crisis Management
- Payment Processing
- Strong multitasking
- Customer Service
- Outgoing Personality
- Customer service expertise
- Handling Difficult Customers
Timeline
911 Dispatcher
Austin Police Department
09.2023 - 01.2024
Bartender
DeolBar
10.2022 - 12.2022
911 Dispatcher
San Antonio Police Department
11.2021 - 08.2023
Beauty Advisor
Ulta
07.2019 - 11.2022
Political Science
San Antonio College
High School Diploma -
Incarnate Word High School