Erin Besser
Westwood,KS
Summary
Dynamic bartender with a proven ability to build strong customer relationships and deliver exceptional service. Skilled in multitasking and training staff to enhance teamwork and efficiency. Highly passionate about creating pleasant, memorable, and personal guest experiences.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Louie's Wine Dive
03.2023 - Current
- Prioritized maintaining unique, sincere relationships with returning guests as well as establishing the same relationships with first-time guests.
- Implemented efficient workflow processes to reduce drink preparation time during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and assisting with inventory when needed.
- Prioritized learning individual guests' preferred tastes/menu items as well as dietary restrictions in order to give personalized recommendations.
- Consistently memorized the allergens contained in each individual menu item, as well as modification options, upon each seasonal menu launch.
- Managed bar inventory, ensuring stock levels met demand without exceeding budget constraints.
Bartender/Key Hourly
Taco Republic
05.2021 - 07.2023
- Worked as a member of the initial opening bar team for the second location of a pre-established concept.
- Actively contributed to developing and implementing standard operational procedures.
- Resolved customer complaints swiftly, ensuring positive experiences and loyalty to the establishment.
- Trained new staff members on menu offerings and service protocols, fostering team cohesion and improving service quality.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
- Mentored and coached several junior staff members on the importance and methods of hospitality and customer relations.
Bartender/Banquet Server
Glen Oaks Country Club
06.2017 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Developed relationships with club members by consistently delivering outstanding service and engaging in friendly conversation.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Led pre-event briefings to align team members on expectations, schedules, and roles for successful event execution.
- Worked cohesively alongside a team to execute bar operations for weddings and large-scale private events, serving up to 300+ guests while maintaining fast, friendly, and accurate service.
- Maintained knowledge of setup and culture of each different venue throughout the club to strengthen my contributions as a team member.
Education
Master of Music - Opera/Classical Voice
UMKC Conservatory
Kansas City, MO05-2022
Bachelor of Arts - Music
Drake University
Des Moines, IA05-2019
Skills
- WSET Level 1 Certification completed
- Extended multitasking
- Highly reliable and values longevity as a team member
- True hospitality
Timeline
Bartender/Server
Louie's Wine Dive
03.2023 - Current
Bartender/Key Hourly
Taco Republic
05.2021 - 07.2023
Bartender/Banquet Server
Glen Oaks Country Club
06.2017 - 08.2020
Master of Music - Opera/Classical Voice
UMKC Conservatory
Bachelor of Arts - Music
Drake University