Erin Brown
East Tawas,MI
Summary
Motivated and responsible individual with experience helping maintain a safe, clean, positive work environment. Confident handling challenging situations calmly and respectfully, with a strong focus on teamwork and communication. Quick to adapt, reliable, and always ready to learn. Known for building rapport with customers, coworkers, and inmates. Always staying observant and doing the right thing, even under pressure.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Michigan Department of Corrections
04.2024 - 12.2024
- Prepared reports to document incidents and violations
- Tracked inmates through head counts, visitor logs, and scheduled activities
- Responded to emergencies and de-escalated hostile confrontations
- Interviewed inmates to obtain information
- Established positive working relationships and maintained boundaries with inmates
- Administered drug tests to inmates
- Assisted in cell-extractions on inmates during emergency situations
- Conducted routine and emergency head counts
Store Team Member
Village Chocolatier
11.2020 - 04.2024
- Stocking inventory
- Cleaned and organized product displays and containers
- Handling transactions and using basic math skills
- Customer service and strong knowledge of products
- Performed daily opening and closing procedures, including cash handling, inventory checks, and store setup/shutdown
Golf Course Attendant
Tawas Creek Golf Course
07.2023 - 10.2023
- Assisted golfers with registration, check-in, and payment for rounds of golf
- Provided customer service support via phone or in-person inquiries about membership options or bookings.
- Restocked beverages in beverage cart and bar before each shift
- Built relationships with members and guests and created welcoming environment that promoted future visits
- Ensured availability of clean golf carts for guests by performing regular cleaning routines
Education
Student -
Tawas Area Highschool
Tawas City, MI06.2023
Student - Business Management Administration And Operations
Iosco Resa
Tawas City06.2023
Skills
- Strong social and customer service skills
- CPR certified
- Attention to detail
- Security procedures
- Sales and upselling
- Policy enforcement
- Excellent communication
- Professionalism
- Workplace safety
Timeline
Correctional Officer
Michigan Department of Corrections
04.2024 - 12.2024
Golf Course Attendant
Tawas Creek Golf Course
07.2023 - 10.2023
Store Team Member
Village Chocolatier
11.2020 - 04.2024
Student -
Tawas Area Highschool
Student - Business Management Administration And Operations
Iosco Resa
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