Erin Buchansky
Customer Experience Management
Fort Lauderdale,FL
Summary
Enthusiastic team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer experience roles and training in implementing new processes. Motivated to learn, grow and excel in the renewable energy industry.
Overview
6
6
years of professional experience
Work History
Reputation Management
Trinity Solar
Remote
02.2022 - Current
- Implemented new strategies, such as surveying, to receive client feedback in order to improve overall customer experience.
- Oversaw online presence and aligned posts to include branding and trending ideas.
- Created and maintained a favorable company brand image.
- Continuously monitored,tracked, analyzed the reputation of the company on various outlets, such as social media, search engines, blogs & social communities, consumer forums.
- Provided daily, weekly and quarterly analysis to the senior management.
Senior Customer Experience Specialist
Trinity Solar
Wall Township, NJ
04.2019 - 02.2022
- Addressed and promptly resolved high level customer escalations.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, processes and policies.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
Sales Operations Associate/Customer Service Specialist
AllSeason Solar
Galloway, NJ
05.2016 - 12.2018
Inside Sales Representative
NRG Home Solar
Wall Township, NJ
09.2015 - 05.2016
Education
Associate of Arts -
Ocean County College
Toms River, NJ2011
High School Diploma -
Southern Regional High School
Manahawkin, NJ2009
Skills
- Exemplary Communication skills
- Corporate Processes and Procedures
- Calm and Professional Under Pressure
- Data Analysis
- Microsoft and multiple CRMs such as Salesforce
- Training and Development
- Satisfaction Surveys
- Administrative and Office Support
- Motivational Leadership
Timeline
Reputation Management
Trinity Solar
02.2022 - Current
Senior Customer Experience Specialist
Trinity Solar
04.2019 - 02.2022
Sales Operations Associate/Customer Service Specialist
AllSeason Solar
05.2016 - 12.2018
Inside Sales Representative
NRG Home Solar
09.2015 - 05.2016
Associate of Arts -
Ocean County College
High School Diploma -
Southern Regional High School
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