Erin Burd (McGill)
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Associate Director of Financial Aid Operations
Grand Rapids Community College
04.2021 - Current
- Manage a team of 7 direct reports, ensuring accurate and timely processing of financial aid.
- Develop training programs to enhance staff knowledge and performance in the financial aid department.
- Facilitate timely disbursement of funds to eligible recipients through careful monitoring of deadlines and progress reports.
- Ensure compliance with federal and state regulations through routine audits and policy updates.
- Increase student satisfaction with financial aid services by providing personalized guidance and support.
- Assist families in navigating complex application processes, ensuring all necessary documentation was accurately submitted on time.
- Cross-train existing employees to maximize team agility and performance.
- Manages the interview scheduling and facilitates communication with candidates throughout the hiring process.
Financial Aid Technical Specialist
Grand Rapids Community College
03.2019 - 04.2021
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Analyzed financial aid applications to determine need and devise appropriate financial packages.
Financial Aid Specialist
Grand Rapids Community College
11.2017 - 03.2019
- Assisted families in navigating complex federal and state regulations to successfully secure funding for their education expenses.
- Enhanced student awareness of financial aid opportunities by conducting informative workshops and presentations.
- Reduced errors in financial aid documentation by meticulously reviewing and verifying submitted information.
Financial Aid Professional
Grand Rapids Community College
05.2016 - 11.2017
- Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
- Processed federal financial aid verifications per Department of Education guidelines.
Financial Aid Officer II
Lake Superior State University
06.2013 - 05.2016
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Authored presentations and documentation for distribution to current and prospective students.
- Processed federal financial aid verifications per Department of Education guidelines.
- Processed and administered private education loan certifications.
Financial Aid Officer
Lake Superior State University
01.2013 - 06.2013
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Authored presentations and documentation for distribution to current and prospective students.
- Processed federal financial aid verifications per Department of Education guidelines.
Special Clerk II - Career Services
Lake Superior State University
08.2011 - 01.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with students and outside stakeholders by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Created engaging content for social media platforms highlighting success stories of students securing internships or employment positions after utilizing Career Services resources.
- Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
Education
Bachelor of Arts - Liberal Studies
Lake Superior State University
Sault Ste. Marie, MI05.2012
Skills
- Project Management
- Team Collaboration and Leadership
- Hiring, Onboarding and Training
- Microsoft Office
- Process Improvement
- Critical Thinking
- Policy Interpretation
- Critical Thinking
Timeline
Associate Director of Financial Aid Operations
Grand Rapids Community College
04.2021 - Current
Financial Aid Technical Specialist
Grand Rapids Community College
03.2019 - 04.2021
Financial Aid Specialist
Grand Rapids Community College
11.2017 - 03.2019
Financial Aid Professional
Grand Rapids Community College
05.2016 - 11.2017
Financial Aid Officer II
Lake Superior State University
06.2013 - 05.2016
Financial Aid Officer
Lake Superior State University
01.2013 - 06.2013
Special Clerk II - Career Services
Lake Superior State University
08.2011 - 01.2013
Bachelor of Arts - Liberal Studies
Lake Superior State University
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