Erin Svensson
New Port Richey,FL
Summary
Dependable Phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
OneBlood
11.2019 - 10.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Pharmacy Technician /Head Cashier
CVS Pharmacy
03.2018 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
Duke Energy
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server Shift Leader
Firstwatchcorp
07.2023 - Current
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Customer Service Representative
PCSU
07.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Current - Mass Communication
St.Petersburg Community College
Largo, FL06.2026
Skills
- Organization
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Customer Relationship Management
Certification
- Certified Phlebotomist, Oneblood
Timeline
Server Shift Leader
Firstwatchcorp
07.2023 - Current
Customer Service Representative
Duke Energy
05.2023 - Current
Customer Service Representative
PCSU
07.2021 - 04.2022
Phlebotomist
OneBlood
11.2019 - 10.2021
Pharmacy Technician /Head Cashier
CVS Pharmacy
03.2018 - 07.2022
Current - Mass Communication
St.Petersburg Community College
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