Erin Camp
Austin,TX
Summary
Dynamic hospitality professional with extensive experience at Commodore Perry Estate, excelling in luxury guest services and event coordination. Proven ability to enhance guest satisfaction through personalized experiences and effective complaint resolution. Proficient in CRM systems like Salesforce, demonstrating strong organizational skills and a commitment to delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Reservation Sales Agent
Commodore Perry Estate
Austin, TX & Bowie House Fort Worth, TX
01.2023 - Current
- Manage guest inquiries and reservations for two luxury properties
- Create and track leads using Revinate and internal reservation systems
- Customize guest interactions and booking recommendations based on individual needs
- Prepare and send quotes to travel agents and direct guests
- Monitor and manage multiple hotel email inboxes with timely, professional responses
- Maintain detailed knowledge of property amenities, experiences, and seasonal offerings
- Support overall revenue and guest satisfaction goals
Sales & Catering Coordinator
Commodore Perry Estate
Austin, TX
07.2022 - 01.2023
- Enter and manage sales leads and client data in Salesforce
- Create and maintain PM accounts in Opera
- Coordinate special amenities and personalized touches for VIP and group guests
- Run Catering Pace Reports, 17-Day Reports, and Group Arrival Reports
- Prepare Banquet Event Orders (BEOs) for meetings and events
- Assist with site visits and ensure showrooms and event spaces are guest-ready
Group Rooms Coordinator
Hotel Van Zandt
Austin, TX
12.2021 - 07.2022
- Coordinated group room blocks, reservations, and rooming lists
- Created detailed group resumes for incoming groups and events
- Served as a liaison between sales, front desk, accounting, and operations
- Monitored group contracts to ensure compliance with agreed terms
- Supported smooth group arrivals and overall guest satisfaction
Concierge
JW Marriott Downtown
Austin, TX
07.2021 - 12.2021
- Provided personalized recommendations for dining, activities, and local attractions
- Coordinated custom experiences and amenities for VIP guests
- Built relationships with local vendors and businesses to enhance guest experiences
- Delivered high-touch service in a fast-paced luxury hotel environment
Education
Hotel And Resort Management
Suffolk County Community College
Riverhead, NYBaking And Pastry
Niagara Falls Culinary Institute
Niagara Falls, NYHigh School Diploma -
Bayshore High School
Bay Shore, NYSkills
- Luxury Guest Services
- Reservations & Front Desk Support
- Group & Event Coordination
- VIP & Personalized Experiences
- CRM & Hotel Systems (Revinate, Salesforce, Opera)
- Interdepartmental Collaboration
- Time Management & Organization
- Professional Guest Communication
- Complaint resolution
- Patience and composure
- Telephone etiquette
Timeline
Reservation Sales Agent
Commodore Perry Estate
01.2023 - Current
Sales & Catering Coordinator
Commodore Perry Estate
07.2022 - 01.2023
Group Rooms Coordinator
Hotel Van Zandt
12.2021 - 07.2022
Concierge
JW Marriott Downtown
07.2021 - 12.2021
Hotel And Resort Management
Suffolk County Community College
Baking And Pastry
Niagara Falls Culinary Institute
High School Diploma -
Bayshore High School