Mei'Lin Yun Tsin Morales
Las Vegas,NV
Summary
Dedicated and highly motivated customer service professional with extensive experience in luxury hospitality, guest relations, front desk operations, reservations, team supervision, and retail. Skilled at managing busy environments, solving problems calmly, and helping guests and families feel genuinely welcome! Looking to bring my experience to an inclusive, supportive workplace where kindness, teamwork, and great service are valued.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Las Vegas City Center
Las Vegas, NV
04.2026 - Current
- Managed daily front desk operations, delivering exceptional customer service that enhanced guest experiences in a luxury hotel environment.
- Create, modify, and manage individual, group, and contracted reservations while maintaining accuracy and attention to detail.
- Assign guest rooms based on availability, guest preferences, special requests, and operational requirements.
- Completing guest check ins, check outs, payments, billing questions, and account related concerns.
- Handle high volume phone calls, guest questions, reservation inquiries, and internal communications with professionalism.
- Assist Hilton Honors members with rewards accounts, member benefits, upgrades, account questions, and reservation needs.
- Manage contracted airline crew reservations for multiple flight companies, flight information, accommodations, and paperwork.
- Coordinated airline crew arrivals, departures, transportation, and flight pickups, ensuring seamless logistics through hotel's shuttle service.
- Manage flight ADHOC requests and room purchases, quoting based off of availability.
- Communicate closely with housekeeping, kitchen, maintenance, management, and other hotel departments to ensure guest requests are completed efficiently.
- Resolved guest complaints and service concerns, employing professional communication and problem solving to improve guest satisfaction.
- Maintain guest privacy and confidentiality when handling personal and reservation information.
- Coordinate with management and hotel departments to support smooth daily operations.
- Balance multiple priorities simultaneously while maintaining a professional and welcoming front desk environment.
Front Desk / Guest Service
Discovery Children's Museum
Las Vegas, NV
08.2025 - 04.2026
- Checked in guests efficiently using TAM system, ensuring smooth arrival experience.
- Delivered positive customer service and maintained welcoming environment for guests and families, contributing to overall guest experience.
- Handled customer complaints professionally as on call representative, resolving issues to enhance guest satisfaction.
- Trained new employees and assisted with the employee onboarding process.
- Managed commission based sales and museum memberships.
- Handled cash transactions accurately during shifts. and large amounts of money accurately and responsibly.
- Assisted with loading, unloading, and managing orders.
- Provided marketing assistance and completed data entry responsibilities.
- Performed outreach and assisted with customer engagement.
- Supported retail management and store supervision.
Supervisor - Front Desk / Guest Service
Maya Cinemas Movie Theater
North Las Vegas, NV
07.2023 - 02.2024
- Supervised front desk and guest service operations.
- Resolved guest complaints, providing timely compensation and effective resolutions to enhance customer satisfaction.
- Served as on call representative to provide immediate assistance for guest and operational issues.
- Coordinated party room reservations, ensuring seamless planning and execution of guest events.
- Led training sessions for new employees, improving their skills and contributing to overall team performance. and assisted with scheduling management.
- Supported daily operations while maintaining strong customer service standards.
- Operated cash register, processing transactions efficiently for customers. and server in concessions.
- Maintained clean and organized lobby and theater areas.
- Oversaw inventory management of merchandise, ensuring accurate stock levels. and maintained accurate inventory.
- Replenished food supplies in concessions to ensure product availability. and supplies and managed large supply orders.
- Delivered informative tour guidance to guests, enhancing their experience. and assisted with event planning.
- Performed detailing and cleaning on theater equipment and machinery.
Education
High School Diploma -
Canyon Springs High School
Las Vegas, NV01-2024
Associate of Arts - Medical Social Work
College of Southern Nevada
Las Vegas, NV08-2026
Skills
- Front Desk Operations
- Hotel Reservations
- Luxury Guest Services
- Guest Relations
- Customer Service
- Conflict Resolution
- Data Entry
- Event coordination
- Word processing
- Cash Handling
- Inventory Management
- Shuttle coordination
- Multitasking
- Team Leadership
- Employee Training
- Communication
Hobbies and Interests
- Clay Breaker / Trap Shooting
- Maintaining physically active, and trying healthy meals!
- Social Work Case Studies
- Training my bunnies
Timeline
Front Desk Agent
Hilton Garden Inn Las Vegas City Center
04.2026 - Current
Front Desk / Guest Service
Discovery Children's Museum
08.2025 - 04.2026
Supervisor - Front Desk / Guest Service
Maya Cinemas Movie Theater
07.2023 - 02.2024
High School Diploma -
Canyon Springs High School
Associate of Arts - Medical Social Work
College of Southern Nevada