Erin Caroll
King George,VA
Summary
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Experienced Fraud Representative with a focus on identifying, investigating, and resolving fraudulent activities. Strengths include strong analytical skills, ability to work under pressure and exceptional communication abilities. Have made significant impact in previous roles by reducing fraud incidents through diligent monitoring and prompt action. Skilled at building relationships with clients while providing top-notch customer service.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
8
8
years of professional experience
Work History
Card Services Fraud Representative
Topside FCU
King George, VA
11.2020 - Current
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Sought out witnesses to obtain information about identifiable violations of local, state or federal statutes.
- Opened investigations into issues brought up by individuals.
- Conducted research into emerging technologies that could be used as tools for identifying potential risks associated with online transactions.
- Maintained an up-to-date knowledge base on current trends in the industry related to fraud prevention techniques.
- Provided feedback to customers on the status of their claims and answered inquiries related to fraudulent activities.
Cashier
Walmart
King George, VA
12.2019 - 12.2020
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Conducted price checks for special orders or discounts as requested by customers.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
Front Desk Receptionist
Red Roof Inn Plus
King George, VA
04.2017 - 06.2018
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Managed company calendar and scheduled events.
- Handled incoming and outgoing mail and packages.
- Updated and maintained office policies and procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled sensitive information in a confidential manner.
Education
High School Diploma -
Rappahannock High School
Warsaw, VA06-2015
Some College (No Degree) - Law
Liberty University
Lynchburg, VASkills
- Investigation techniques
- Fraud prevention
- Telephone and email etiquette
- Fraud patterns
- Appointment confirmation
- Spreadsheet tracking
- Client communication
- Staff management
- Administrative support
- Customer service
Timeline
Card Services Fraud Representative
Topside FCU
11.2020 - Current
Cashier
Walmart
12.2019 - 12.2020
Front Desk Receptionist
Red Roof Inn Plus
04.2017 - 06.2018
High School Diploma -
Rappahannock High School
Some College (No Degree) - Law
Liberty University