Erin Casper
Wauconda,IL
Summary
Customer-focused Retail Sales Associate with over two years of experience in a retail environment. Solid understanding of retail dynamics and customer service standards. Known for delivering outstanding customer service, maintaining organized and visually appealing displays, and supporting store operations through attention to detail and strong communication skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Rogan's Shoes
Mundelein, IL
07.2022 - 01.2025
- Processed sales, returns, exchanges, and refunds using a point-of-sale system in line with company policies.
- Provided knowledgeable customer service, including answering questions, offering product advice, and assisting with selection, sizing, and styling.
- Maintained up-to-date knowledge of merchandise, promotions, policies, and store procedures.
- Restocked shelves and organized the stockroom and sales floor displays.
- Demonstrated product features and benefits to meet customer needs.
- Maintained the cleanliness of the store, including the floors, windows, display areas, bathrooms, and the break room.
- Used technology to assist customers in locating and selecting items, or placing special orders.
- Answered incoming calls and provided information on store services and products.
- Assisted teammates with daily sales tasks and trained new hires on registers, stock handling, and customer service.
- Built positive relationships with team members and management to support sales goals.
Education
High School Diploma -
Wauconda High School
Wauconda, IL05-2024
Bachelor of Science - Horticultural Science
Southern Illinois University, Carbondale
Carbondale, IL05-2028
Skills
- Point of sale system operation
- Customer service
- Visual merchandising
- Organization and cleanliness
- Sales processing
- Attention to detail
- Effective communication
- Problem-solving skills
- Teamwork and collaboration
Timeline
Sales Associate
Rogan's Shoes
07.2022 - 01.2025
High School Diploma -
Wauconda High School
Bachelor of Science - Horticultural Science
Southern Illinois University, Carbondale
Similar Profiles
Tatum GatesTatum Gates
Sales Associate at Rogan's ShoesSales Associate at Rogan's Shoes
Austin SkinnerAustin Skinner
Assistant Store Manager at Rogan's ShoesAssistant Store Manager at Rogan's Shoes
Waquar Ullah KhanWaquar Ullah Khan
Accounts Payable Maneger at Shoes palace trading shoes & Accessories L.L.CAccounts Payable Maneger at Shoes palace trading shoes & Accessories L.L.C
Siva Poojitha Golla ReddySiva Poojitha Golla Reddy
Accounting & Audit Assistant at CA Charan Teja VeldurthiAccounting & Audit Assistant at CA Charan Teja Veldurthi
Kelli KooiKelli Kooi
Senior Contact Center Representative at Allstate Financial Services, LLCSenior Contact Center Representative at Allstate Financial Services, LLC