Erin Caston
Rock Island,IL
Summary
Seasoned Customer Associate with 17 years of experience dedicated to providing highest quality service and making people feel welcome. Committed to exceeding expectations and furthering goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
18
18
years of professional experience
Work History
Sales Manager
Trevor Volz Insurance Agency, Inc
07.2013 - Current
- Handles customer relations issues, enabling quick resolution and client satisfaction.
- Maintains relationships with customers and finds new ones by identifying needs and offering appropriate services.
- Coaches employees in successful selling methods to drive revenue.
- Identifies, hires and trains highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitors customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Grows sales and boosts profits, applying proactive management strategies and enhancing sales training.
Customer Service Representative
Bob Lohmeier Insurance Agency
10.2005 - 07.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
Insurance Producer License
Illinois And Iowa11.2005
GED -
Carson High School
Carson City, NV06.2001
Skills
- Networking Events
- Customer Trend Analysis
- Operating Procedures and Policies
- Sales Quota Management
Timeline
Sales Manager
Trevor Volz Insurance Agency, Inc
07.2013 - Current
Customer Service Representative
Bob Lohmeier Insurance Agency
10.2005 - 07.2013
Insurance Producer License
GED -
Carson High School
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