Erin-Ciara Benson
Durham,NC
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinic Administrator
Kind Behavioral Health
DURHAM, NC
05.2024 - Current
- Developed and maintained clinic policies and procedures.
- Ensured compliance with all relevant laws, regulations, and standards.
- Coordinated the scheduling of patients for appointments.
- Assisted with billing process and accounts receivable management.
- Served as a liaison between patients and healthcare providers.
- Monitored inventory levels of office supplies, medical equipment, and medications.
- Organized employee training sessions on topics such as safety protocols or new software applications.
Assistant Manager
Aerie By American Eagle
DURHAM, NC
08.2021 - 05.2024
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Paitent Care Intern
Align Life Chiropractic Southpoint
DURHAM, NC
11.2023 - 04.2024
- Performed basic medical tests, such thermal readings and scans .
- Responded promptly to physician requests for assistance in the delivery of patient care.
- Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
- Greeted patients upon arrival at hospital and clinic and provided directions when necessary.
- Assisted in setting up and cleaning treatment rooms between patients.
- Performed physical examinations to assess range of motion, muscle strength, and posture.
- Managed the front desk operations including scheduling appointments, answering phone calls, and processing payments.
- Observed chiropractic procedures performed by senior staff members.
Public Health Intern
Plan Parenthood S.A.
DURHAM, NC
05.2022 - 09.2022
- Engaged members of public in available resources through friendly and knowledgeable support.
- Helped develop community awareness and outreach programs targeting specific demographics or health issues.
- Gathered, organized and analyzed data on public health concerns.
- Assisted with planning and implementation of special events.
Education
Master of Science - Health Administration
Winston-Salem State University
Winston-salem, NC05-2026
Bachelor of Science - Kinesiology
NORTH CAROLINA CENTRAL UNIVERSITY
DURHAM, NCSkills
- Microsoft Office
- HIPAA compliance
- Typing
- Sales Strategies
- Relationship Building
- Time management
- Administrative Writing
- Physical Therapy Background
- Health History Documentation
- Client Support
- Healthcare management
- Records management
- Patient care coordination
- Medical billing
- Clinical research
Certification
- Certified CPR, North Carolina Central University - 2023
- Certified Basic Life Support, North Carolina Central University - 2023
- Certified First Aid, North Carolina Central University - 2023
- CITI RCR Basic Course 2024-2027
Timeline
Clinic Administrator
Kind Behavioral Health
05.2024 - Current
Paitent Care Intern
Align Life Chiropractic Southpoint
11.2023 - 04.2024
Public Health Intern
Plan Parenthood S.A.
05.2022 - 09.2022
Assistant Manager
Aerie By American Eagle
08.2021 - 05.2024
Master of Science - Health Administration
Winston-Salem State University
Bachelor of Science - Kinesiology
NORTH CAROLINA CENTRAL UNIVERSITY
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