Erin Cicchetti
Keene,ND
Summary
Proven multitasker and dedicated professional, adept in time management and guest engagement, through my experiences at Bright Ideas Childcare Center and Trails End Bistro, I have excelled in creating safe, welcoming environments, boosting customer satisfaction, and maintaining high cleanliness standards. Skillfully balanced customer service with operational efficiency, showcasing a strong work ethic and hospitality service expertise.
Overview
6
6
years of professional experience
Work History
Daycare Teacher
Bright Ideas Childcare Center
07.2020 - 08.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Daycare Assistant
Keene Family Ymca
01.2024 - 05.2024
Trails End Bistro
Trails End Bistro
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Stowells Cafe
07.2018 - 08.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Psychology
Keene State College
Keene, NH05-2025
Plymouth South High School
Plymouth, MA06-2021
Skills
- Time Management
- Child Safety
- Cleaning and sanitation
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Food Running
- Customer Service
- Multitasking proficiency
- Effective Time Management
Timeline
Daycare Assistant
Keene Family Ymca
01.2024 - 05.2024
Trails End Bistro
Trails End Bistro
05.2023 - 08.2023
Daycare Teacher
Bright Ideas Childcare Center
07.2020 - 08.2024
Hostess
Stowells Cafe
07.2018 - 08.2021
Psychology
Keene State College
Plymouth South High School
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