Summary
Overview
Work History
Education
Certification
Timeline
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Erin Clark

Erin Clark

St. Petersburg

Summary

Results-driven Assistant General Manager known for high productivity and efficient task completion. Specialize in operational management, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive workplace environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Highgate Hotels
St. Pete Beach
07.2022 - Current
  • Led a team of over 50 staff to deliver exceptional guest service and uphold quality standards.
  • Prepared weekly schedules for staff members based on their availability.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Led staff training sessions to improve service quality and operational skills.
  • Implemented operational procedures that optimized efficiency and streamlined workflows.
  • Developed training programs for new employees, emphasizing customer service and safety protocols.
  • Managed inventory, ordering, and cost control measures to enhance profitability and reduce waste.
  • Fostered relationships with guests by promptly addressing concerns and resolving issues.

Assistant General Manager

OCC Roadhouse & Museum
Clearwater
04.2021 - 07.2022
  • Orchestrated successful launch of new restaurant by overseeing pre-opening preparations, including concept development and menu creation.
  • Developed operational procedures and standards to enhance efficiency and smooth functioning.
  • Led team of 75+ employees, promoting culture of excellence, teamwork, and guest satisfaction.
  • Managed inventory and controlled costs to meet budgetary goals while upholding quality standards.
  • Built relationships with suppliers, vendors, and community stakeholders to support restaurant objectives.
  • Implemented marketing strategies that increased foot traffic and enhanced brand awareness.

Service & Event Operations Manager

RumFish Grill
St. Pete Beach
07.2019 - 04.2021
  • Established and maintained service standards, safety protocols, and training procedures for all Front-of-House positions.
  • Managed inventory and labor to control costs, maximizing profitability and minimizing waste.
  • Secured large event reservations for groups of 16 or more, generating over $250,000 in revenue in 2020.

Server Supervisor

RumFish Grill
St. Pete Beach
05.2014 - 07.2019
  • Ensured customer satisfaction through accessibility and friendly interactions.
  • Cultivated rapport with diverse customers, managers, and colleagues.
  • Anticipated and addressed guests’ needs while clarifying special orders.
  • Assisted managers in daily operations to enhance restaurant efficiency.
  • Resolved customer complaints promptly and amicably.
  • Promoted teamwork among staff to deliver exceptional service.
  • Facilitated communication between kitchen and front-of-house staff.

Education

Bachelor of Science - Finance

USF
Tampa, FL
12-2012

Certification

  • ServSafe Manager Certification - expires 2/18/2030

Timeline

Assistant General Manager

Highgate Hotels
07.2022 - Current

Assistant General Manager

OCC Roadhouse & Museum
04.2021 - 07.2022

Service & Event Operations Manager

RumFish Grill
07.2019 - 04.2021

Server Supervisor

RumFish Grill
05.2014 - 07.2019

Bachelor of Science - Finance

USF

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Erin Clark