Erin Clark
Lake Ariel,PA
Summary
Senior-level account manager with progressive experience directing multi‑million‑dollar pharmaceutical accounts and medical education initiatives. Serve as the primary client lead, overseeing strategy, program execution, and financial management including budget development, pipeline tracking, and revenue recognition. Skilled in building and sustaining genuine client relationships, guiding cross‑disciplinary teams, and ensuring regulatory compliance across complex program portfolios. Recognized for having a commitment to continuous learning and combining operational excellence with a collaborative, people‑first approach.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
eNOVA, an IQVIA business
Remote
07.2024 - Current
- Serve as the senior client partner and primary account owner across multiple clients, driving strategy, execution, and portfolio growth
- Lead executive-level engagements and strategic discussions, serving as a trusted advisor across client teams
- Direct and actively execute a $2M+ pharmaceutical portfolio, blending senior-level oversight with hands-on delivery across all workstreams
- Own day-to-day cross-functional coordination, timelines, and delivery governance as the central account and execution lead, guiding programs from strategy through compliant execution
- Cultivate genuine and trust‑based relationships with clients and internal teams, strengthening collaboration, communication, and long‑term partnership success
- Partner with senior leadership on portfolio forecasting, revenue strategy, and tactical planning initiatives
- Develop statements of work outlining project scope, investment strategy, resourcing models, and cross-functional delivery frameworks
- Lead onboarding and mentorship efforts, setting standards for client service excellence, execution quality, and operational rigor
Account Manager
eNOVA, an IQVIA business
Remote
09.2021 - 07.2024
- Managed day‑to‑day execution of content development and medical educational programs, serving as the operational point of contact
- Oversaw a $1M portfolio spanning multiple clients and disease states, managing budgets, timelines, and end‑to‑end engagement logistics
- Served as the primary liaison to clients and KOLs, cultivating strong relationships that supported seamless and timely project delivery
- Enhanced internal operations by documenting best practices and contributing to process improvements that increased consistency and efficiency
- Partnered with cross‑functional teams to ensure alignment, accuracy, and on‑time execution across all workstreams
- Monitored program KPIs to identify gaps, mitigate risks, and implement solutions that protected delivery quality.
- Collaborated with cross-functional partners to ensure alignment, accuracy, and timeline execution across workstreams
- Monitored program KPI's closely to identify gaps, mitigate risks, and ensure program and asset integrity
Senior Program Manager
Trio, an IPG Health Company
Parsippany, NJ
05.2020 - 09.2021
- Oversaw national speaker bureau operations during a period of rapid change and digital transformation, managing compliance‑heavy workflows, client strategy support, and performance reporting systems
- Directed the full lifecycle of speaker bureau programs, including onboarding, compliance reviews, program tracking, and content distribution, ensuring accuracy, regulatory adherence, and timely delivery
- Independently led and implemented technology solutions, including a custom Adobe Connect platform, enabling uninterrupted virtual program execution during the COVID‑19 pandemic
- Developed and implemented SOPs that streamlined operations, improved cross‑team consistency, and strengthened compliance with client and industry standards
- Tracked and analyzed program metrics and speaker utilization to deliver reporting, budget reconciliation, and insights that informed client decision‑making and financial accountability
Program Manager
Trio, an IPG Health company
Parsippany, NJ
09.2017 - 05.2020
- Directed the planning and tactical delivery of speaker programs across multiple clients and formats, balancing regulatory requirements with executional demands
- Monitored speaker activity, performance, and field team utilization through CRM and Speaker Bureau platforms, providing data‑driven insights to support reporting and operational decisions
- Maintained detailed documentation and optimized internal workflows to strengthen audit readiness and improve process consistency across accounts
- Served as the primary client liaison for program updates, troubleshooting, and issue resolution, ensuring reliable execution and long‑term client satisfaction
Meetings Manager
Evolution Medical Communications
Pearl River, NJ
09.2016 - 09.2017
- Managed logistics for 100+ pharmaceutical speaker programs annually, including venue sourcing, AV contracting, travel coordination, and expense tracking, ensuring full compliance with client and regulatory requirements
- Served as the central liaison for program execution, coordinating vendors, internal teams, and field staff to deliver seamless in‑person and hybrid events
- Prepared weekly status reports for senior leadership, providing visibility into milestones, risks, and program performance to support informed decision‑making
- Maintained comprehensive documentation and compliance records, strengthening audit readiness and ensuring consistency across all events
Associate Program Manager
The Scienomics Group, an HCG company
Iselin, NJ
01.2016 - 09.2016
- Coordinated logistics for 20+ promotional pharmaceutical programs per month, including HCP recruitment, venue negotiations, travel coordination, and expense tracking, ensuring accuracy and regulatory compliance
- Supported financial operations by preparing client financial reports and budget audits, ensuring precise expense reconciliation and adherence to internal and client standards
- Maintained comprehensive compliance documentation and audit‑ready records, collaborating with internal teams to ensure seamless program execution
- Identified operational efficiencies and contributed to standardized workflows, improving consistency and reliability across speaker bureau operations
Program Coordinator
The Scienomics Group, an HCG company
Basking Ridge, New Jersey
06.2015 - 01.2016
- Coordinated day‑to‑day logistics and vendor communications for HCP‑facing speaker programs, ensuring accuracy, compliance, and smooth execution
- Managed core program logistics, including F&B contracting, AV coordination, travel arrangements, and materials preparation
- Maintained detailed records and compliance documentation, supporting audit readiness
- Collected and analyzed post‑program feedback to inform continuous improvement and strengthen Speaker Bureau operations
Education
Bachelor of Arts - Psychology
Mount Saint Mary College
Newburgh, NY05-2014
Skills
- Client Relationship Management
- Organic Business Growth
- Strategic Account Planning
- Statement of Work Development
- Financial Forecasting and Pipeline Management
- Budget Oversight and Revenue Recognition
- Medical Education Program and Content Delivery
- Regulatory and Compliance Management
- Cross-Functional Leadership
- Process Improvement and Training
- Data-Driven Client Reporting
Timeline
Senior Account Manager
eNOVA, an IQVIA business
07.2024 - Current
Account Manager
eNOVA, an IQVIA business
09.2021 - 07.2024
Senior Program Manager
Trio, an IPG Health Company
05.2020 - 09.2021
Program Manager
Trio, an IPG Health company
09.2017 - 05.2020
Meetings Manager
Evolution Medical Communications
09.2016 - 09.2017
Associate Program Manager
The Scienomics Group, an HCG company
01.2016 - 09.2016
Program Coordinator
The Scienomics Group, an HCG company
06.2015 - 01.2016
Bachelor of Arts - Psychology
Mount Saint Mary College