Hi, I’m
Erin Cleveland
Business Administration Expert
Hinesville,GA
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Summary
Accomplished Business Administrator equipped with at least 5 years of diverse and progressive experience in project and program management with over 10 years of Veterinary field experience. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams. My strongest core values in professional and personal life are, Adaptability, Compassion, Integrity, Accountability, and Determination.
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Dr. Kelly's Surgical UnitPhoenix, AZ
Remote Pet Resource Specialist
11.2021 - Current
Job overview
- Maintained current and accurate medical records for patients.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Invoiced patients accurately in line with charging guidelines.
Golden Bear Therapeutic ServicesEnumclaw, WA
Medical Billing and Collections Specialist
02.2019 - 11.2021
Job overview
- Compiled and tracked outstanding balances owed to medical facilities.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Logged charges and payments within many different softwares.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
- Disbursed petty cash by recording entries and verifying documentation.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Northwest Animal Care HospitalEverett, WA
Receptionist Supervisor and Ward Attendant
07.2013 - 10.2021
Job overview
- Invoiced patients accurately in line with charging guidelines.
- Supported office staff and operational requirements with administrative tasks.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Coordinated technical training and personal development classes for staff members.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
Education
Green River Community CollegeAuburn, WA
Associates Degree from Business Administration
02.2019 - 11.2022
Skills
Referral coordination
Training development
Pre-Employment Screening
Benefits and compensation
Training and mentoring
File and records management
Self-Motivated
Clerical Support
Planning and Coordination
Contract Negotiation
Personnel file management
New employee training
Appointment Scheduling
Trained in Cornerstone, Zendesk, Clinic HQ, Slack, Hubspot, and many more
Insurance claims
Medical Records Management
Reminder calls
Medical billing and coding
Account management
Payment collection
Staff Management
Bookkeeping
Office management
Technical Support
Telephone skills
Project Management
Business administration
Administrative support
Organization skills
Resources
Resources available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Pet Resource Specialist
Dr. Kelly's Surgical Unit
11.2021 - Current
Medical Billing and Collections Specialist
Golden Bear Therapeutic Services
02.2019 - 11.2021
Green River Community College
Associates Degree from Business Administration
02.2019 - 11.2022
Receptionist Supervisor and Ward Attendant
Northwest Animal Care Hospital
07.2013 - 10.2021