Erin Cole
Columbus,IN
Summary
Experienced professional with strong communication and people skills. I am very organized and am committed to enhancing workplace collaboration and growth.
I am known for being compassionate and empathetic and strive to foster relationships with all people.
Overview
9
9
years of professional experience
Work History
Preschool Teacher's Assistant
Bartholomew Consolidated School
07.2023 - Current
- Assisted lead teacher by developing lesson plans to meet educational goals for each child.
- Engaged with children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Worked collaboratively with a team of teachers to plan lessons, share resources, and foster a positive, supportive classroom environment.
Mortgage Loan Officer Assistant
Fifth Third Bank
04.2017 - 06.2023
- Managed a pipeline of mortgage applications, ensuring accuracy and meeting deadlines for file closures.
- Served as the primary point of contact between customers and loan processors/service providers, facilitating clear communication and resolving any issues throughout the process.
- Stayed informed on a wide range of mortgage products and lending guidelines to offer clients the most suitable solutions for their needs.
- Maintained strict compliance with federal regulations by keeping up-to-date with industry changes and guidelines.
Case Manager
Department of Children and Family Services
04.2016 - 03.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Worked closely and compassionately with clients involved with the agency to foster reunification goals.
- Acted as a liaison between clients and the court and service providers as their cases progressed.
Education
Bachelor of Arts - Secondary Education
Indiana University, Purdue University Indianapolis
Indianapolis, IN12-2013
Skills
- Proficient in communication and collaboration
- Detail-oriented
- Organized
- Experienced in developing strong, long-term relationships
- Compassionate and empathetic
- Independent and reliable
Timeline
Preschool Teacher's Assistant
Bartholomew Consolidated School
07.2023 - Current
Mortgage Loan Officer Assistant
Fifth Third Bank
04.2017 - 06.2023
Case Manager
Department of Children and Family Services
04.2016 - 03.2017
Bachelor of Arts - Secondary Education
Indiana University, Purdue University Indianapolis
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