Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Erin Colgan

sales
Galveston,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Sales Representative

Barbs Famous Souffle
01.2023 - 05.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Customer Service Representative

Rapid Wristbands
12.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Planet Fitness
03.2019 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Associate

Job Lots
06.2016 - 02.2019
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.

Education

No Degree -

Suffolk County Community College
Selden, NY

High School Diploma -

Sachem High School North
Lake Ronkonkoma, NY
06.2020

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Problem-solving skills
  • Data Entry
  • Inbound phone calls
  • Communicating with clients
  • Payment Processing

Languages

Spanish
Elementary

Timeline

Customer Service Representative

Rapid Wristbands
12.2023 - 04.2024

Sales Representative

Barbs Famous Souffle
01.2023 - 05.2024

Customer Service Representative

Planet Fitness
03.2019 - 09.2023

Associate

Job Lots
06.2016 - 02.2019

No Degree -

Suffolk County Community College

High School Diploma -

Sachem High School North

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